The Calico Group
Community Services Coordinator
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Community Services Coordinator
Location: Centenary Court & Valley Street
Salary: £41,355 per annum
Contract Type: Permanent
About Us
At The Calico Group, our purpose is clear: to make a real difference to people’s lives. Whether supporting individuals in recovery, helping communities thrive, or enabling employees to grow, we are committed to creating opportunities that transform lives.
We embrace diversity in all its forms and take pride in employing a workforce that reflects the rich and varied communities we serve. Your skills and experiences could make all the difference – join us to be part of something extraordinary.
Community Impact brings together services that support people, strengthen communities and shape services. We deliver tenancy sustainment, community-based support, customer engagement and partnership activity that helps people thrive, builds stronger communities and ensures customer voices influence the way services are designed and delivered.
About Our Team
Our Community Impact team works across Tenancy Sustainment, Valley Street Community Centre and wider community services. We are passionate about improving customer outcomes through early intervention, safeguarding, partnership working and community support. We work collaboratively to provide practical help, create opportunities and make a positive difference in the communities we serve.
The Opportunity
This is an exciting opportunity to play a key role in coordinating services that have a direct impact on customers and communities. As Community Services Co-ordinator, you will provide day-to-day operational leadership across Tenancy Sustainment, Valley Street and Community Impact services, supporting employees to deliver high-quality, safe and effective services. A typical day could include overseeing complex casework and safeguarding activity, supporting colleagues with decision-making, monitoring performance, working with partners and helping drive service improvements. You'll be at the heart of ensuring services are joined up, data driven, responsive to local need and focused on delivering positive outcomes for customers while supporting the wider delivery of Community Impact priorities.
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For further information about the role, please visit the Role Profile.
What We’re Looking For
We believe in recruiting for potential as well as experience. Our ideal candidate will have:
Essential:
- Experience of leading, coordinating or supporting frontline service delivery.
- Experience managing complex customer situations, including vulnerability, safeguarding or domestic abuse.
- Ability to support and develop employees to deliver high-quality services.
- Strong communication and partnership working skills, with the ability to build effective relationships with customers, colleagues and external agencies.
- Experience monitoring performance, quality and outcomes and using this information to drive improvement.
- Good organisational skills and the ability to prioritise workloads and make sound decisions.
Desirable:
- Experience working within housing, tenancy sustainment, community, support or customer-facing services.
- Knowledge of safeguarding, domestic abuse and early intervention approaches.
- Experience of case audits, quality assurance or service improvement activity.
- Experience working collaboratively with partner organisations and community groups.
- CIH professional qualification or willingness to work towards one.
If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!
What’s in It for You?
At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:
- Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
- Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
- Mental Health Support – Access emotional and mental well-being services through Spectrum.
- Cycle to Work Scheme – Save on commuting costs while staying active.
- Pension Options – with employer pension contributions.
- Life Assurance – Peace of mind for you and your loved ones.
- Financial Advice – Expert guidance to help manage your finances.
- Recognition Awards – Celebrate your achievements with our recognition programs.
- Meaningful learning and development programmes with regular focus on your individual growth.
- Gym Membership Discounts – Stay fit with local gym access.
- One Calico Events – Connect and unwind at our employee social gatherings.
- Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.
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And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.
How to Apply
Click Apply Now to complete your application online. Applications close on 31st July 2026
For an informal chat about the role, contact Hayley Crook at hcrook@calico.org.uk
We can’t wait to welcome you to our team!
Inclusive Hiring at Calico
We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know at careers@calico.org.uk
Our Commitment to Safeguarding
The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies.
Don’t Leave it Too Long!
We don’t want you to miss this opportunity, the closing date for applications is 31st July 2026
Interview Dates
It is likely that interviews will be conducted on 05th August 2026
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