Scrapes.ai
Community Success Manager (Technical) - Claude Code -Agentic Academy
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Community Success Manager (Technical) - Agentic Academy
Contract, full-time · $3,000–$4,000 USD/month · Remote, US hours preferred (flexible)
We teach non-technical business owners to build real AI automation with Claude Code (primarily!) and n8n (secondary) through a Skool community. Our community is 1,500+ members strong and global (https://skool.com/scrapes) - smart people who run their own businesses doing something hard for the first time. When they get stuck, someone needs to unstick them, and then make sure they can do it themselves next time.
That's this job. You'll be the person our members trust. You'll answer their questions on the forum within hours (not days), jump on 15-minute calls throughout your day to debug live, and own the systems that stop people getting stuck in the first place: onboarding, check-ins, course content, and the weekly community updates.
This is coaching as much as support. Fixing someone's workflow is the easy half; the job is making sure they understand why it broke and could fix the next one alone. Teach them to fish.
What you'll actually do
Support (roughly 60% of your week)
- Answer forum questions within a couple of hours during working hours - thoroughly, with a Loom walkthrough when it makes sense
- Run 15-minute booked help slots: someone's automation is broken - they can book in a time throughout your day, you get on a call and work through it with them - showing the reasoning and helping them get unstuck
- Triage what you can't fix. Real bugs and product gaps go into a development pipeline with enough detail that an engineer can act on them
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Member experience (roughly 40%)
- Own onboarding - through the Skool, our email funnel etc.. Find where new members have new questions, fix it, measure whether the fix worked
- Proactive check-ins with members who've gone quiet - silence is the strongest churn signal we have
- Keep course content current. We release weekly videos on YouTube (https://www.youtube.com/@simonscrapes) - I want to make sure our content stays relevant and not overwhelming. This will involve replacing outdated content, suggesting new modules, as well as creating content tutorials.
- Write the weekly community update: what shipped, what members built, what's worth their attention
What we're measuring
Retention is the point. But retention is slow and noisy, so day-to-day you'll be judged on the things that drive it:
- Median first-response time on the forum
- Share of questions resolved without escalating to engineering
- Onboarding completion rate
- Share of members who've asked at least one question in the last 30 days (active engagement)
You'll do well here if you
- Genuinely love getting people to an answer. This is the whole job. The satisfaction of watching something click for someone is what will get you through the queue on a busy Tuesday
- Have used the tech stack thoroughly. VS Code, Claude Code, and n8n (optional) are daily tools for you, not things you've read about. You can read someone's files, or an error response and spot what's wrong, and you're comfortable in a terminal
- Coach, don't just fix. You give people the reasoning alongside the solution so the next one is theirs to solve
- Are direct but not condescending. Our members run real businesses and expect direct feedback that gets value into the answer. Their time is precious
- Write clearly. Forum answers, updates, docs - it’s a large part of the role
- Are on camera without drama. Loom and GMeet are daily tools
- Chase closure. The instinct that says "did that actually work for them?" and follows up
- You’re autonomous and an excellent communicator. You’ll be owning customer success, and feeding back directly what’s working and what’s not.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
US hours suit us best (we have a global community), but we're flexible - don't let a different timezone put you off applying. We'll hire you if you're great, irrelevant of background and/or location.
Bonus: n8n experience, community management, technical writing, or you've built and shipped automations for real clients.
This is a contract role, full-time hours. Small team (3 others), direct access to the founder, no layers.
To apply
Send:
No need to submit a CV or cover letter, just answer the questions:
- The top 3 reasons you’d be great in this role
- Your experience level with Claude Code and n8n
- When can you start? What’s your existing job situation?
- A short loom (<60 seconds) introducing yourself and your background
- A 2–3 minute Loom answering this real member question:
The application process & timelines
Apply by following the criteria above, before Sat 25th July
If successful, you’ll be invited to a 30 minute informal chat with myself (founder)
If successful, you’ll be invited to a paid task
If successful, you’ll be invited to start ASAP
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