Ingeus
Community Support Worker
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Community Support Worker
Justice Case Worker
Salary: £28,755 Pro Rata Location: Birmingham Contract: Permanent Full-Time
Rebuilding your life after a custodial sentence is one of the toughest challenges a person can face. But with the right support, it’s possible. We’re looking for a dedicated Case Worker to join our team at the Community Hub—someone with a rare mix of compassion, resilience, organisation, and flexibility. This is for the person who understands that rehabilitation isn’t just about offering advice—it’s about rolling up your sleeves and proactively supporting individuals on their journey.
About the Role
In this Justice Case Worker role, you’ll work at the Ingeus Community Hub, providing one-to-one support to a caseload of participants as they reintegrate into society. Your focus will include:
- Helping individuals overcome barriers to employment or training
- Building their confidence and encouraging progress
- Supporting them in making meaningful strides toward rehabilitation
This is a demanding yet deeply rewarding role. You’ll work in a challenging environment, supporting individuals with complex needs—many of whom may initially be hesitant to engage. However, the impact of helping someone break the cycle of reoffending or transform their life is profoundly fulfilling.
Responsibilities
As a Justice Case Worker, your core responsibilities will include:
- Relationship Building: Foster genuine, trusting, and non-judgemental relationships with participants to create a safe space for personal growth.
- Signposting: Refer participants to Ingeus’ services and external support providers to ensure a coordinated rehabilitation pathway.
- Action Planning: Develop personalized action plans, identifying an individual’s key needs, barriers, and progress milestones.
- Caseload Management: Balance the needs of multiple participants, ensuring all interactions are recorded and progress is tracked robustly through administrative duties.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
To thrive in this role, you must demonstrate:
- Strong Communication Skills: Listen with empathy, motivate and persuade participants, and build meaningful connections.
- Safeguarding Awareness: Understand how to identify and mitigate risks for individuals reintegrating into society.
- Proficient IT & Administrative Skills: Maintain thorough and accurate records of client engagements, progress, and case notes.
- Resilience & Commitment: Stay diligent and solution-focused despite the challenges that arise during rehabilitation.
Benefits
At Ingeus, we prioritise employee well-being with a comprehensive benefits package that supports both your personal and professional growth:
- Leave and Flexibility:
- 25 days of annual leave (including bank holidays), with an option to trade for additional days
- Well-being Support:
- 24/7 Employee Assistance Programme (EAP) with 6 free counselling sessions
- Private medical insurance and life assurance
- Financial &Travel Benefits:
- Up to 2 days paid Community Giving (volunteering or supporting a cause you care about)
- Eyecare vouchers (for glasses or eye care)
- Exclusive perks and discounts via Perks at Work
- Cycle to Work scheme and travel season ticket loans
- Salary Finance Educational support (financial advice and guidance)
- Professional Recognition & Perks:
- Long service awards to celebrate your dedication
- Opportunity to purchase additional benefits such as critical illness cover and dental insurance
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Additional Considerations:
- Additional Requirements:
- An enhanced DBS check and HM Prison and Probation Service (HMPPS) EL1 vetting are mandatory
- Due to checking timelines, successful candidates will begin a minimum of 6 weeks from their offer
- Equal Opportunities:
- We are committed to inclusivity and will do all we can to adapt the recruitment process to suit your needs. Contact us directly if you require support or an adjustment.
Next Steps
If you believe you have the impassioned drive and skills to make a real difference, apply today—we reserve the right to shortlist and interview applicants before the closing date, and the role may close early with sufficient applications.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills