Co-op
Community Talk Team Advisor
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Community Talk Team Advisor
£25,430 plus excellent benefits (Work Level 6C) Location: Bristol or Sheffield Flexible Working: Hybrid model – full-time office at first, then 3+ days in office weekly once supervision standards are met 🔗 Hybrid Working Policy
About the Role
We are seeking a Community Talk Team Advisor to join our Estate Planning team at Co-op Legal Services.
In this role, you’ll:
- Proactively reach out and connect with community groups across England and Wales.
- Coordinate free Estate Planning talks, supporting people to access vital resources and advice.
- Act as a key liaison between organisations and our Estate Planning consultants, while promoting our services to underserved audiences.
This position allows you to make a real impact by closing the gap for individuals who struggle to understand or access wills and estate planning.
Why This Job Matters
As a Community Talk Team Advisor, you’ll help bridge vital information gaps, ensuring people have access to free educational sessions, tailored advice, and professional will-writing services. By fostering community engagement and serving those who need it most, you’ll contribute directly to Co-op Legal Services’ mission of putting people first.
Key Responsibilities
- Outbound engagement: Call and build relationships with a diverse range of community groups and organisations.
- Scheduling & coordination: Work closely with the Admin team to organise and book talks for our Estate Planning consultants.
- External partnerships: Maintain and deepen relationships with group leaders, understanding unique audience needs.
- Resource provision: Order and distribute bespoke infographics supporting our community outreach messaging.
- Feedback management: Handle follow-ups and admin tasks from external partners to ensure a positive experience.
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Minimum Requirements
We aim to make our roles as inclusive as possible, so we only ask for essential criteria. To succeed in this role, you’ll need:
- Excellent customer service skills with a strong emphasis on clear communication.
- Experience managing both inbound and outbound calls.
- The ability to create and sustain strong external relationships while demonstrating empathy and professionalism.
- Proactive, confident approach to cold-contacting various organisations.
- Good IT proficiency, with experience using Microsoft applications such as Word and Teams.
- Strong organisational skills to prioritise and manage a varied workload effectively.
Why Join Co-op?
As a member-owned cooperative, Co-op is driven by purpose, people, and communities—not profit alone. When you join, you are contributing to something bigger than yourself.
Key Benefits
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- Financial rewards: Annual bonus (based on performance) + up to 10% employee pension contributions.
- Flexible leave: 28 days holiday (rising to 32 days) + paid bank holidays.
- Practical support: 30% discount on Co-op products, 10% off other brands, and a cycle-to-work scheme.
- Earn as you go: Exclusive benefits through Stream (early access to pay).
- Healthcare provision: Access to virtual GP appointments, mental health support, and nutrition/fitness programmes.
- Support system: 24/7 colleague support service + dedicated training and career progression opportunities.
- Belonging and inclusion: Joining a truly diverse and inclusive workplace, with policies designed to support everyone. We’re proud to be part of the Disability Confident scheme.
Commitment to Diversity & Accessibility
Co-op is dedicated to creating a supportive, welcoming environment for applicants from all backgrounds. We actively remove barriers and will provide any reasonable adjustments to help your application process.
🔗 For more info: Recruitment Process and Diversity & Inclusion
Note: As part of the selection process, you’ll need to complete short online assessments (approx. 20 minutes).
Co-op reserves the right to withdraw this vacancy before the closing date.
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