Community Use Attendant

Based at Caledonia High School, you will play an important role in supporting the safe, efficient and welcoming operation of Community Use facilities.

You will be responsible for opening and securing buildings and grounds, preparing facilities for a wide range of activities and ensuring that customers, clubs and community groups have access to the spaces and equipment they require. This includes setting up and clearing rooms, moving and storing furniture, erecting and dismantling sports equipment and ensuring facilities are maintained to a high standard.

You will patrol facilities during opening hours, monitor public areas and support the safe operation of the building through the use of fire, security and alarm systems. You will respond appropriately to incidents and customer enquiries, reporting and recording issues as required.

A key part of the role is providing excellent customer service. You will work closely with customers, user groups and colleagues to ensure activities run smoothly and that visitors have a positive experience when using Community Use facilities. You will also undertake cleaning duties, report repair and maintenance issues and support the delivery of Community Use services in line with health and safety procedures and service standards.

A number of shifts are available, and these are split into the following patterns:

• Position 1 (4.5/9 hours per week, alternating):

  • Mondays 16:45-21:15
  • Saturdays 09:15-13:45 (fortnightly)

• Position 2 (4.5/9 hours per week, alternating):

  • Tuesdays 16:45-21:15
  • Sundays 09:15-13:45 (fortnightly)

• Position 3 (9 hours per week):

  • Thursdays 16:45-21:15
  • Sundays 09:15-13:45

• Position 4 (4.5 hours per week):

  • Saturdays 09:15-13:45

There is scope for alternative combinations of the available different shifts. This can be discussed with applicants. All shifts are worked in line with facility opening hours and operational requirements.

You will receive an enhanced payment (+0.33%) for any work after 8pm and/or weekend work. A link to the role profile for this vacancy is included below. It provides more detailed information about the job and the type of person we are looking for.

The Person

• We are looking for an enthusiastic, reliable and customer-focused individual who enjoys working with people and takes pride in providing a safe, clean and welcoming environment for our customers.
• You should have experience of working in a customer-facing role and be confident communicating with a wide range of people. You will be able to work effectively as part of a team while also using your own initiative to deal with day-to-day operational issues.
• We are looking for someone who can demonstrate:
  • Excellent customer service skills.
  • Good communication and interpersonal skills.
  • The ability to build positive relationships with customers and colleagues.
  • Organisational skills and the ability to manage competing priorities.
  • A practical approach to work and the ability to undertake manual handling tasks.
  • An understanding of health and safety procedures.
  • Basic IT skills and the ability to use booking and reporting systems.
  • The ability to respond calmly and effectively to incidents and unexpected situations.
  • A flexible approach to work, including evenings and weekends.
  • The ability to provide a regular and effective service.
• Experience of working within a leisure, community, education, facilities management, caretaking or customer service environment would be advantageous.
• You may be required to obtain a Protection of Vulnerable Groups (PVG) Scheme Membership or Disclosure.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile [https://www.fife.gov.uk/__data/assets/pdf_file/0023/73625/Community-Use-Attendant-Profile-A5708.pdf]
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters [https://www.fife.gov.uk/__data/assets/file/0014/40127/OD12-How-We-Work-Matters-Framework-2.pdf] behaviour framework for more information.
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services.
• Directorate Information - Council Department information [https://www.fife.gov.uk/kb/docs/articles/council-and-democracy/council-departments#xd_co_f=MzBlNmFkMDAtYzRiZi00OTgyLWI3MjUtM2MxZWU1OWIwODQx~]
• Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.
• Alternative Formats - Job information can be made available in alternative formats, to make a request please e-mail transactions.recruitment@fife.gov.uk.
• AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here [https://www.fife.gov.uk/__data/assets/pdf_file/0028/94771/AI-and-Recruitment-Candidate-Guidance.pdf].

For further information, please contact: Ethan Daish at ethan.daish@fife.gov.uk