Parkside Recruitment
Complaints Administrator
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Our client requires an experienced Administrator to provide urgent short-term support within their Complaints Service.
The role will focus on helping to address a backlog in statutory complaints work by providing high-quality administrative support to the Complaints Manager.
Key tasks will include:
- Updating complaint records
- Data cleansing
- Maintaining accurate case information
- Tracking correspondence
- Supporting complaint allocation
- Liaising with internal teams
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This is a fast-paced role requiring excellent organizational skills, attention to detail, and the ability to manage high volumes of information accurately and confidentially.
Essential requirements:
- Previous administrative experience in a busy office environment
- Strong IT skills, including Microsoft Office and Excel
- Excellent organization and attention to detail
- Ability to handle sensitive information with discretion
- Able to start at short notice
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This is a critical support role that will contribute to improving complaint handling, data quality, and service performance during a period of increased demand and external scrutiny.
Duration: 3 Months
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