Arch Insurance (UK) Limited
Complaints Associate
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
With a company culture rooted in collaboration, expertise, and innovation, we aim to promote progress and inspire our clients, employees, investors, and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Key Tasks and Responsibilities
- Promote a culture of compliance by raising awareness of compliance and regulatory matters and encourage adherence to applicable laws and regulations.
- Ensure complaints are investigated promptly, fairly, and in line with all company procedures and regulatory expectations whilst promoting a culture to ensure the same across the business.
- Analyse complaints, providing insights in product, team, and service performance and performance against market peers.
- Ensure robust and operational complaints policies and procedures are embedded across the business.
- Support the embedding of an effective root cause analysis mechanism.
- Support the Complaints Manager in providing an accurate and insightful complaint data suite and reporting, working with the Complaints Manager, and colleagues in Compliance to identify poor customer outcomes and drive necessary change either at product or functional level.
- Assist in the coordination of the compilation of complaints handled by TPAs with delegated complaints handling, reviewing such complaints where referrals have been made by TPAs.
- Support regulatory complaint reporting, liaising with the Compliance Function.
- Support the management of the handling of complaints from the initial complaint through to conclusion.
- Support the Complaints Manager in the complaints process, ensuring that policy changes and efficient processes are implemented.
- Collaborate with the Compliance Function with a view to implementing relevant amended or additional legislation or regulation in respect of complaints.
- Liaise with colleagues in the Compliance Function to provide complaints training throughout the business to ensure that all staff understand how to identify a complaint and are aware of the process that they should follow.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Role Requirements & Skills
Skills / Competencies
- Demonstrate a high level of problem solving and the ability to resolve issues.
- Demonstrate a risk-based methodology in work methods and reporting.
- Strong analytical skills.
- Ability to manage own workload, prioritising tasks appropriately and ensuring that SLAs are achieved.
- Strong interpersonal skills to deal with challenging issues and provide the right outcome for customers and the business and the ability to communicate effectively with a wide range of people face to face and over the telephone.
- Strong attention to detail and excellent organisational skills.
- Strong Root cause analysis and data reporting experience.
- Strong reporting and MI knowledge.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience
- Claims handling experience within the insurance industry.
- CII a plus in lieu of business experience.
Do you like solving complex business problems, working with talented colleagues, and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
14101 Arch Europe Insurance Services Ltd
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location