Office Angels
Complaints Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Complaints Coordinator - Birmingham
£26,000 - £27,000 annual salary
Excellent opportunity to develop your career
- Previous candidates have been promoted within this award-winning business
24 days holiday + additional day off for your birthday + healthcare + loyalty reward scheme
9.00am - 5.00pm Monday to Friday
Apply Now!! Are you passionate about delivering great customer service and solving problems? Looking for a fast-paced role where you can make a real impact?
Our client, a growing and people-focused organisation, is looking for a driven Complaints Coordinator to join their team. You'll take ownership of resolving customer complaints while building strong relationships with a network of linguists, helping to maintain high standards and service excellence.
If you're organised, proactive, and enjoy working in a dynamic environment, this could be the perfect next step for you!
What You'll Be Doing
- Investigating complaints by engaging with relevant parties.
- Handling follow-ups for all complaints received via email and telephone.
- Ensuring all responses are adhere to company SLAs.
- Communicating with newly onboarded subcontractors
- Documenting all actions and updates accurately against subcontractors' profiles.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
- Previous experience in complaints handling.
- Strong interpersonal and relationship building skills.
- Ability to thrive in a fast-paced, high-pressure environment.
- Excellent organisational skills with the ability to manage multiple priorities.
- Competence in maintaining accurate and timely records.
- Ability to work independently while being an effective team player.
- Self-motivated with a proactive approach to workload management.
What's in it for you?
- A supportive and collaborative team environment
- Opportunity to grow and develop your career
- Competitive salary and benefits package
- A role where your work genuinely makes a difference
- Full training & ongoing development
- Recognition & reward programmes
- Health & wellbeing perks (gym, cinema & more)
- Pension scheme
- Regular social & team events
Next Steps
If you have the above skills and experience, then please apply today - this is such an incredible opportunity where you can really grow your career at this company.
Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Salary
26000 - 27000 / Year
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills