Stockport NHS Foundation Trust
Complaints Facilitator
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Complaints Facilitator - 23 hours
If you would like to be part of a hard-working and dynamic team to work with then please read on…
A rare and exciting opportunity has arisen within the PALS and Complaints Team here at Stepping Hill Hospital. We are seeking to fill the vacancy of a part-time Complaints Facilitator, Band 5, for a 12-month fixed-term post.
Role Responsibilities
The role is responsible for coordinating formal complaint investigations across the Trust, working closely with clinical and non-clinical staff to ensure all concerns are thoroughly investigated. This includes:
- Reviewing medical records and other relevant documentation
- Gathering evidence
- Providing expert guidance throughout the investigation process
The post holder will compile and draft comprehensive, compassionate, and high-quality written responses to complaints on behalf of the Chief Executive, ensuring they are written to an exceptional standard of English and grammar, address all issues raised, clearly explain the findings of the investigation, and outline any learning or actions taken as a result of the complaint.
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About Us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organizations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognizing those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
Support and Flexibility
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
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We recognize that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits We Offer To You
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics, and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance – for loans, savings, budget planning, and tips on managing debt
- Stockport Credit Union – for local financial advice
Contact Information
For further details or informal visits contact:
- Name: Rebecca Harrison
- Job title: PALS & Complaints Manager
- Email address: rebecca.harrison@stockport.nhs.uk
- Telephone number: 0161 419 5410
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