Car Planet
Complaints Handler
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🚗 We’re Hiring: Complaints Handler – Enfield
💰 Salary: £30,000 – £36,000 per year
We’re looking for a Complaints Handler to join our rapidly growing Car Supermarket in Enfield, stocking over 1,500+ pre-owned vehicles. This is a fantastic opportunity offering a competitive basic salary of up to £30,000 (DOE) and a realistic first-year OTE of £36,000+.
Job Title: Complaints Handler
Department: Aftersales
Reporting to: Aftersales Manager
🔧 Key Responsibilities:
- Managing customer complaints via email, phone, and in person
- Handling a high volume of inbound and outbound calls daily
- Meeting deadlines and closing aftersales tickets efficiently while maintaining high service standards
- Booking vehicles in for repairs and advising customers on timelines
- Gaining authorisation for additional work when required
- Negotiating repair fees and parts pricing with external providers
- Delegating repairs internally and liaising with the Warranty Company
- Arranging refunds for customers when applicable
- Completing all related administrative duties (courtesy car agreements, repair estimates, reports, etc.)
- Ensuring compliance with FCA rules and regulations
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🕒 Working Hours:
- Monday to Friday: 08:30 – 17:30
- Every other Saturday
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💼 Compensation & Benefits:
- Basic salary up to £30,000 (depending on experience)
- OTE £36,000+
- Company events
📍 Location:
Enfield EN3 (must be able to reliably commute or relocate before starting)
✅ Requirements:
- Minimum 1 year experience in Aftersales/Complaints (required)
- Minimum 2 years experience in the motor trade (required)
- Experience in Car Sales/Customer Service (preferred)
📌 Job Type: Full-time
📍 Work Location: In person
If you’re passionate about customer service and thrive in a fast-paced automotive environment, we’d love to hear from you!
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