wefinanceanycar.com
Complaints Handler
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Complaints Handler | Manchester | Hybrid Working | £29,900 - £34,000 pa DOE
We Finance Any Car | We Finance Any Vans
Manchester — A Transformational Next Chapter
12 months ago, we opened ourManchester office with ambitious goals. Today, we’ve outpaced those expectations. This August, our brand-new Manchester headquarters opens—seven times larger—marking the next phase of our growth. This isn’t just an office relocation; it’s a declaration of intent: we’re building one of the UK’s most dynamic motor finance businesses, fostering careers, influence, and a dynamic workplace culture.
This isn’t another job. It’s an invitation to join a business that thrives on progress and openness.
Why Join Us?
🔹 Brand-new Manchester headquarters (opening August 2024) 🔹 Amongst the fastest-growing motor finance brokers in the UK 🔹 A culture where ideas drive action—and people feel valued 🔹 Real career progression as we continue scaling 🔹 High-performance environment with support, coaching, and recognition 🔹 Healthy work-life balance because great people perform when supported
The Opportunity
As a Customer Resolution Officer, you’ll safeguard our reputation while ensuring every customer receives a fair, transparent, and professional resolution. You’ll resolve complex complaints, collaborate across the business, and help continuously improve our service. Your judgement, professionalism, and customer-centric approach will make a real difference.
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Key Responsibilities:
- Manage customer complaints from initial investigation to final resolution
- Deliver fair, complaint, and compliance outcomes aligned with FCA DISP & Consumer Duty
- Draft high-quality Final Response Letters
- Liaise with customers, dealers, lenders, and third parties to gather evidence
- Negotiate appropriate resolutions where required
- Identify and support vulnerable customers compassionately
- Analyse complaint trends to recommend process improvements
- Maintain exceptional quality standards whilst effectively managing your caseload
Requirements
- Minimum two years’ experience in complaints handling within an FCA-regulated environment
- Strong understanding of FCA DISP & Financial Ombudsman Service processes
- Designated investigative and decision-making skills
- Exceptional written and verbal communication
- Rigorous organisational abilities with meticulous attention to detail
- Resilient, calm, and solution-focused mindset
- Passion for delivering excellent customer outcomes
- Motor finance experience is advantageous but not essential
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Benefits
- Competitive salary
- Hybrid working flexibility
- Structured onboarding and ongoing professional development
- Career progression opportunities aligned with business growth
- Coaching from experienced leaders
- Recognition and reward programmes
- Increasing annual leave to match length of service
- Modern, well-equipped offices with excellent facilities
Beyond the Role
At our core, we believe in building something extraordinary—not just an office, but a legacy. Our new Manchester headquarters is more than space—it’s a reaffirmation that great businesses emerge from great teams. As we expand, we’ve committed to investing in our employees, offering opportunities to develop skills, take on greater responsibility, and forge lasting careers.
If you share our vision and want to be part of the next evolution, we’d love to hear from you. Apply today and grow with us.
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