The Curve Group
Complaints Handler
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Location: Solihull, hybrid
Job Type: Full-Time, Permanent
About the Role
We're looking for a passionate and customer-focused Customer Resolution Professional to join our team. In this role, you'll investigate and resolve customer complaints fairly, efficiently, and in line with FCA regulations and Consumer Duty requirements.
You'll play a vital role in delivering positive customer outcomes by providing empathetic support, conducting thorough investigations, and working collaboratively to continuously improve our customer experience.
If you have excellent communication skills, enjoy problem-solving, and thrive in a regulated customer service environment, we'd love to hear from you.
Key Responsibilities
- Investigate and resolve customer complaints within FCA regulatory timeframes.
- Deliver fair, compliant, and customer-focused outcomes with empathy and professionalism.
- Manage customer accounts and accurately update information across multiple systems.
- Identify root causes of complaints and provide feedback to improve customer journeys and business processes.
- Work towards and maintain Competent Status through quality assessments, training, and continuous professional development.
- Collaborate with colleagues across the business to resolve customer issues and improve complaint handling processes.
- Take ownership of individual objectives and contribute to team and business success.
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About You
You'll have:
- Previous customer service experience (complaints handling or financial services experience is desirable).
- Excellent communication, listening, and problem-solving skills.
- Strong attention to detail and good IT skills.
- The ability to prioritise workload and work effectively as part of a team.
- A proactive, customer-first approach and a commitment to delivering positive outcomes.
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If you're looking for a rewarding role where you can use your customer service expertise to make a positive impact, we'd love to hear from you. Apply today!
The Curve Group
The Curve Group is a Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with.
We collect and process your personal data for the purpose of providing recruitment and related HR services, in line with our legitimate business interests and legal obligations.
We will retain your data for two years from the last point of contact, after which it will be securely deleted unless you request otherwise.
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