Birmingham Women's and Children's Hospital and Charity
Complaints Manager
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Complaints Manager
Role Overview
The aim of the role is to assist in the management of complaints in accordance with the Trust's Policy and procedure and relevant legislation, ensuring all complainants are dealt with in a timely and appropriate manner.
The postholder will require excellent customer care, interpersonal and communication skills and will be required to manage situations where there are barriers to understanding.
To work autonomously to ensure that the complaints function meets agreed targets and any breaches are discussed with the complainant acting as lead complaints manager.
About the Trust
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
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Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
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Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Contact Information
For further details / informal visits contact:
- Name: Lisa Pim
- Job title: Deputy Chief Nurse Quality Governance
- Email address: lisa.pim2@nhs.net
- Telephone number: 0121 303 8379
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