Abbots Care
Complex Care and Live in Service Manager
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Complex Care and Live in Service Manager
Abbots Care is looking for an exceptional leader to manage and grow our Complex Care and Live-In services from our St Albans base. This is a role for someone who combines outstanding operational ability with a genuine passion for service quality, someone who puts people at the heart of everything they do.
As our Quality and Service Lead for Complex Care and Live-In, you'll be responsible for the excellence of care delivery, the performance of your team, and the growth of our most specialist service, including spinal injury, brain injury and 24-hour care packages. This is a role with real autonomy, real impact, and real scope to build something outstanding.
What you'll be doing • Acting as the quality and service lead for Complex Care and Live-In, setting standards, driving consistency and embedding a culture of excellence • Managing day-to-day operations to ensure every shift is covered, every care plan is current, and every service user receives the care they deserve • Leading, mentoring and developing a team of coordinators through regular supervisions, one-to- ones and hands-on coaching • Building relationships with commissioners, CCGs, personal injury solicitors and local authorities to drive referrals and grow the service • Leading on complaints, incidents and safeguarding. ensuring swift resolution and continuous learning • Tracking KPIs and reporting performance to the Operations Manager and senior leadership team • Supporting the growth of specialist packages across spinal injury, brain injury and 24-hour care
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What we're looking for Above all, we're looking for a brilliant operator and people leader. You may come from a care background, or from a fast-paced service, operations or recruitment environment. What matters most is that you have: • Proven experience managing a team in a service-led, people-focused environment, care, recruitment, hospitality, or similar • Exceptional customer service instincts and a genuine commitment to the experience of the people you serve • Strong leadership skills, you know how to get the best from a team, manage performance and build a positive culture. • Excellent communication skills, confident and professional at every level, from frontline staff to commissioners • Resilience, adaptability and the ability to stay calm and decisive under pressure • Strong organisational skills and the ability to manage a complex, fast-moving workload • Full UK driving license with access to own vehicle
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Care sector experience Direct care experience is welcomed but not essential. What is essential is a willingness to learn, a genuine commitment to improving the lives of vulnerable people, and the humility to know what you don't yet know. Full induction, training and ongoing support will be provided.
Why join Abbots Care? • A competitive salary negotiated based on your experience and what you bring to the role • A role with genuine autonomy and the scope to shape our most specialist services • Full induction and training — we'll invest in you from day one, regardless of your background • Support to achieve Leadership and Management Qualifications • A supportive, open culture where your voice is genuinely heard • The chance to do work that truly matters — improving the lives of some of the most vulnerable people in our communities
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