Consultancy.uk
Complex Case and Programme Manager - West London
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Complex Case Manager – Argenti Care Technology
Location: West London (Westest London Council) with occasional national travel Type: Permanent, Full-time, Hybrid (4 days minimum in-office, 5 days possible on client site) Working Hours: 40 hours per week (9am–6pm, Mon–Fri)
About the Role
Are you passionate about using innovation and technology to enhance the lives of vulnerable individuals and solve complex challenges? PA Consulting’s Argenti Partnership (an award-winning Technology Enabled Care/Telecare initiative) is seeking a Complex Case Manager to apply cutting-edge solutions to bespoke social care needs within Northwest London Council.
This role sits at the heart of our personalised Care Technology offer, focusing on deliberate, person-centred innovations for individuals with unique or complex needs. You’ll partner with social care professionals, co-design tailored solutions, and champion independence, safety, and wellbeing.
The Argenti helps people of all ages live "gloriously ordinary lives" in their homes—by blending strategy, IT, and care expertise.
Key Responsibilities
Core Accountabilities
-
Complex Case Coordination:
- Process complex Care Technology referrals, collaborating with social care teams to understand needs, risks, and aspirations.
- Propose and evaluate innovative solutions (or sources for new tech) if existing options fall short.
-
Stakeholder Collaboration:
- Lead conversations with social care professionals to co-design bespoke technology-enabled solutions.
- Ensure alignment between technical feasibility, evidence-based practices, and user-centred outcomes.
-
Specialist Installations & Deployment:
- Install and manage advanced Care Technology in settings like supported living schemes, virtual support systems, and family environments.
-
Outcome-Centric Advisory:
- Guide practitioners to define clear needs specifications for high-complexity referrals.
- Champion person-centred results that enhance independence, safety, and quality of life.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Knowledge Sharing & Innovation:
- Document insights from complex cases to contribute to best practices.
- Work with the Argenti Innovation Specialist to test and refine care tech solutions.
-
Client Reporting:
- Report to the Argenti Programme Manager, coordinating across Argenti services and council partners.
Requirements
Essential Criteria
- Experience supporting vulnerable people in health or social care settings (e.g., case management, care coordination, frontline practice).
- Familiarity with care technology (e.g., telecare, TEC Systems, or related tech solutions).
- Motivation to drive transformative change for vulnerable populations via innovative approaches.
- Strong communication skills: Ability to engage independently with stakeholders (e.g., care teams, users, providers) and create reports/materilas.
- Technical aptitude: Open to learning new technologies and integrating them into care pathways.
- Collaborative mindset: Thrives in cross-disciplinary partnerships, with strong project management and attention to detail.
- Problem-solving mindset: Comfortable with complex, non-standard cases and creative solutions.
- Analytical skills: Ability to evaluate needs/risks and propose effective interventions.
- Proficiency in MS Office (Excel, PowerPoint, Word).
Desirable (Not Mandatory)
- Experience in adult social care within a council environment.
- Hands-on experience with use or installation of care technology.
- Background working with monitoring/evaluation organisations.
Why Apply?
- Impactful Role: Contribute to innovation in care tech and meaningfully improve lives.
- Energy & Collaboration: Partner with a forward-thinking partnership and diverse teams.
- Approachability: We prioritise skills and passion—if you meet 80% of the criteria, we want to hear from you.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About PA Consulting & Argenti
PA is a 4,000+ expert firm driving ingenuity in global challenges—ranging from healthcare innovation to defence tech.
Argenti is a PA Consulting subsidiary that puts patient and practitioner partnerships at the heart of care innovation. Since 2013, Argenti has evolved from a £12m council-backed project into a multi-million-pound initiative, scaling rapidly and winning multiple national awards.
Benefits Package
- Competitive remuneration and performance-based bonus.
- 25 days annual leave (plus a half-day on Christmas Eve), extendable.
- Structured pension contributions.
- Comprehensive private healthcare (including family).
- Tax-efficient cycle to work, charity giving (Give as You Earn), and share ownership.
- Team charity projects dedicated to community impact.
- Collaborative, diversity-led culture: We actively seek talent from underrepresented backgrounds.
Security & Background Checks:
- This hybrid role may require UK National Security Vetting (at least 5 years’ continuous UK residency required for screening).
- We adhere to the [UK Baseline Personnel Security Standard (BPSS)](https://www.gov.uk/government/publications/security-vetting-in-the-uk-government/ assunto basic-skillsong-vetting-in-the-uk).
- Eligibility requirements: UK citizens, or residents for 5 years+. For further query, consult the UK government’s security vetting guide.
Next Steps
Apply today via PA’s recruitment portal: [Link to Application] (Remove placeholder)
Accessibility Note: If you need adjustments (e.g., for days of application), please contact us.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location