Phillips & Cohen Associates
Compliance Agent
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Job Title: Compliance Agent
Responsible to:
Compliance Manager
Interfaces with:
All PCA colleagues, customers, suppliers/vendors, clients
Location:
Exchange Quay, Manchester, UK (with ability to work hybrid)
Date:
June 2026
Salary:
£27,000 - £29,000 per annum
Working Hours:
37.5 hours Monday - Friday
Join us at Phillips and Cohen Associates (UK) Ltd as a Compliance Agent in our Manchester office. We work on behalf of over 70 of the UK’s largest creditors.
Benefits To You
We offer a range of programs and benefits to help our people and their families stay healthy and happy, including:
- Cycle to Work
- Electric Car
- Free Car Parking
- Childcare Vouchers
- Dental and Health Cash Plan
- Company Pension Plan
- Life Assurance
- Colleague Assistance Program
We also offer a discounted voucher scheme for over 100 companies, including Tesco’s, Halfords, Ernest Jones, Curry’s, and Primark.
Holidays start at 23 days, plus 8 bank holidays, rising to 24 and 25 after 2 & 5 years’ service.
Responsibilities
- Conducting second line defence checks, including customer journey reviews and QA monitoring
- Writing reports and organising remedial actions from 2nd line checks and follow up actions
- Other compliance related project work as required from time to time
- Providing feedback, coaching and compliance training as required
- Conducting trend analysis of compliance related issues
- To support the business with regulatory questions and queries as they arise
- Completing monthly reports for Clients.
- Day to day management of compliance mailbox
- Compiling and presenting compliance / regulatory reports for internal and external stakeholders
- Assisting with complaints reporting
- Attending client audits when required to discuss results of 2nd line audits, complaints and trends
- Working closely with PCA UK Liverpool Compliance team
- Ability to coordinate multi-office compliance reporting
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Other Skills, Knowledge And Abilities
- Clear and concise written and spoken communication skills
- Flexible and ability to prioritise workload according to challenging deadlines
- Ability to work well under pressure in a highly regulated environment
- Ability to provide and receive constructive feedback
- Ability to engage with stakeholders at all levels
- Analyse information, conduct trend analysis and report findings
- A compassionate and mature approach
- Ability to make confident decisions
Essential
Education and Experience
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- Experience of responding to customer complaints or queries by telephone and in writing
- Demonstrating the ability to manage your time effectively and prioritise tasks
- Computer literate
- Minimum GCSE Grade ‘C’ / ‘4’ or equivalent in English Language
Preferred but not essential:
- Undertaking Compliance Monitoring or 2nd Line of defense checks
- Working in a Compliance department within the Consumer Credit industry or Financial Services industry
- Writing reports to clients and internal stakeholders
- Conducting trend analysis
- Educated to degree level or equivalent
What's in it for you?
- Secure reserved car parking space and excellent transport links
- 31 days holidays per year including 8 bank holidays
- Healthcare Scheme*
- Company pension plan*
- Life Assurance*
- Salary Sacrifice Cycle to Work and Electric Car Schemes*
- Various discounts and other incentives*
- Qualifying period applies
We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our ‘Privacy Notice & Cifas Fair Processing Notice for Candidates’ which is available on the Phillips and Cohen website.
Interviews to be held week commencing 08.06.26
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