Phillips & Cohen Associates, Ltd.
Compliance Agent
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Job Title: Compliance Agent
Responsible to: Compliance Manager
Interfaces with: All PCA colleagues, customers, suppliers/vendors, clients
Location: Exchange Quay, Manchester, UK (with ability to work hybrid) Contract Start: June 2026 Salary: £27,000 – £29,000 per annum Working Hours: 37.5 hours (Monday – Friday)
About the Role
Join Phillips and Cohen Associates (UK) Ltd in their Manchester office as a Compliance Agent. You’ll support over 70 of the UK’s largest creditors in maintaining robust compliance practices.
Responsibilities
- Conducting second line of defence checks, including:
- Customer journey reviews
- Quality assurance (QA) monitoring
- Writing reports and organising remedial actions from second line checks and follow-up actions
- Undertaking compliance-related project work as required
- Providing feedback, coaching, and compliance training as needed
- Conducting trend analysis of compliance-related issues
- Supporting the business with regulatory questions and queries
- Completing monthly reports for clients
- Managing the day-to-day compliance mailbox
- Compiling and presenting compliance/regulatory reports for internal and external stakeholders
- Assisting with complaints reporting
- Attending client audits to discuss:
- Results of second line audits
- Complaints
- Trends in data
- Collaborating with the PCA UK Liverpool Compliance team
- Coordinating multi-office compliance reporting
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Key Skills & Abilities
Essential
- Clear and concise written and verbal communication skills
- Ability to work under pressure in a highly regulated environment
- Proficiency in providing and receiving constructive feedback
- Strong analytical skills with ability to:
- Interpret information
- Conduct trend analysis
- Report findings effectively
- Compassionate and mature approach
- Ability to prioritise workload and work efficiently under challenging deadlines
Technical & Administrative
- Experience responding to customer complaints/queries (telephone & written)
- Effective time management and task prioritisation
- Culturally adaptable verbal communication
- Computer literacy required
Educational Requirements
- Minimum GCSE Grade ‘C’/‘4’ or equivalent in English Language
- (Preferred) Degree or equivalent qualification
Requirements & Essentials
| Category | Essential | Preferred but not essential |
|---|---|---|
| Industry Experience | – | Compliance monitoring, 2nd line defence checks in Consumer Credit/Financial Services |
| Skills | Manages workload, effective communication | Writing reports to stakeholders, trend analysis |
| Qualifications | GCSE Grade ‘C’/‘4’ in English | Degree-level education or equivalent |
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Benefits
- Health & Wellbeing
- Cycle to Work Scheme
- Electric Car Lease
- Free car parking
- Childcare Vouchers
- Dental & Health Cash Plan
- Company Pension Plan
- Life Assurance
- Colleague Assistance Programme
- Discounts & Perks
- Discounted voucher scheme (100+ partners: Tesco, Halfords, Ernest Jones, Curry’s, Primark)
- Security of 23 paid holidays (rising to 24/25 after 2/5 years)
- +8 UK bank holidays annually
- Additional Perks
- Secure reserved parking + excellent transport links
- 31 days paid leave (including bank holidays)
- Healthcare scheme (on qualifying)
- Company pension (on qualifying)
- Life Assurance (on qualifying)
- Priority allocation for Salary Sacrifice Cycle to Work/ Electric Car Schemes*
What’s Next?
Interviews will take place in the week commencing 08.06.26.
For full details on data handling, please review the ‘Privacy Notice & Cifas Fair Processing Notice for Candidates’ on the Phillips and Cohen website.
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