What a typical day could look like

• Joining a morning huddle to review priorities, workload, and operational updates.
• Reviewing your caseload and identifying cases requiring immediate attention.
• Assessing independence declarations against established policies and guidance.
• Responding to stakeholder queries and requests via email or other communication channels.
• Updating workflow systems and ensuring records remain accurate and complete.
• Escalating complex issues requiring additional guidance or approval.
• Collaborating with colleagues to resolve queries and share knowledge.
• Reviewing workload progress and planning priorities for the following day.

What We're Looking For

We're open to graduates, career changers, and individuals with some early professional experience. You do not need to have worked in compliance or independence before.

We're likely to be interested in people who can demonstrate:

Essential Requirements

• Strong attention to detail and a commitment to accuracy.
• Excellent organisational and workload prioritisation skills.
• Strong written and verbal communication skills.
• The ability to follow and consistently apply policies, procedures, and guidance.
• Good judgement and the ability to identify and escalate risks appropriately.
• A proactive and accountable approach to work.
• Confidence working independently while contributing to team objectives.
• Strong IT skills and the ability to learn new systems and processes quickly.

Desirable Requirements

• Experience working in an operational, compliance, risk, governance, or administrative environment.
• Familiarity with case management, workflow, or ticketing systems.
• Experience working with policies, procedures, or regulatory requirements.
• Experience managing stakeholder queries or customer service requests.
• Knowledge of Microsoft Office applications, particularly Excel, Outlook, and Teams.
• An interest in compliance, risk management, regulation, or professional services.

What success looks like in this role

• Managing your caseload effectively and meeting agreed service levels.
• Delivering accurate, high-quality work with minimal errors.
• Applying policies and guidance consistently and confidently.
• Maintaining complete and accurate case records at all times.
• Responding to stakeholder requests professionally and within agreed timescales.
• Demonstrating sound judgement and escalating risks appropriately.
• Contributing to a positive team culture focused on quality and compliance.
• Building strong knowledge of personal independence requirements and related processes.

Programme Benefits & Progression

This is an opportunity to build strong foundations in operations, case management, risk awareness, stakeholder communication, and regulatory processes.

You'll learn how to work within a highly regulated environment, apply professional judgement, interpret policies, manage operational workloads, and support compliance obligations that are critical to the organisation. The experience gained can support future progression into compliance, risk, governance, operational management, quality assurance, regulatory support, and broader business operations roles.

Through the Elevate Programme, you'll receive structured support, fully paid training, coaching, and development from day one, helping you build both confidence and capability as your career progresses.

Why Join

• Gain valuable experience within a critical compliance and risk-management function.
• Work in an environment where quality, accuracy, and professional judgement are highly valued.
• Develop strong analytical, operational, and stakeholder-management skills.
• Receive structured training, mentoring, and career development support.
• Build a strong foundation for a long-term career in compliance, risk, governance, or professional services operations.

Benefits:

• Alongside your starting salary, there will be a performance review every 6 months
• Ongoing training and development support through one-to-one coaching and access to our award-winning trainers
• Health cash plan
• Cycle to work scheme

Vantage Point Global is a fully committed Equal Opportunities, inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.

• To apply, you’ll need to provide us with a CV and answer a few questions.
• We’d like to make you aware that if you have not heard back from us within three weeks of the date of application, we will not be progressing your application.