Zuno Tech Group
Compliance Business Analyst
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Compliance Business Analyst
Compliance Business Analyst
Full Time / Leeds Office
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs—among others. Backed by Brookfield and part of the HomeServe group, a team that works together to empower customers' homes and lives.
Zuno offers…
- A great team culture—you’ll work across departments to achieve incredible outcomes, supported by regular socials and annual parties.
- A market-leading tech platform—our team of developers continuously enhances our award-winning solutions for customers and engineers.
- Employee progression—we’re passionate about our products and focused on supporting career growth through additional training.
- Customer champions—our online journey and award-winning app deliver ongoing five-star support throughout product lifecycles.
- Award-winning products—partnering with top manufacturers to offer high-quality, Which? and Quiet Mark approved installations.
- Global investors—proud to be backed by Brookfield and part of the HomeServe Group.
Role Overview
We are seeking a highly organised, proactive, and adaptable Compliance Business Analyst to support the ongoing development and administration of Zuno’s compliance framework and governance activities.
Reporting to the Senior Risk & Compliance Manager, the successful candidate will play a central role in:
- Coordination of compliance activities
- Maintenance of governance records
- Support for monitoring and assurance programmes
- Embedding compliance requirements in daily processes
This hybrid role combines compliance administration, stakeholder coordination, reporting, and operational support. The Analyst will act as the primary point of contact for compliance-related matters, ensuring:
- Clear communication, implementation, and maintenance of policies, controls, regulatory obligations, and governance requirements across the business
- Flexibility to assist with active governance, risk, quality, and Health & Safety initiatives
- Adaptability to evolving business priorities
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Key Responsibilities
Compliance Administration & Governance
- Support day-to-day compliance administration, including governance framework oversight
- Maintain compliance framework documentation, action logs, governance trackers, and regulatory records
- Coordinate policy reviews, approvals, and document management
- Assist in preparing management information, dashboards, and governance reporting
- Handle compliance- and audit-related requests from regulatory bodies, partners, and internal teams
- Document compliance activities, monitoring outcomes, and remediation actions
- Support compliance training records and competency tracking
Monitoring, Assurance & Reporting
- Assist in compliance monitoring, quality assurance, and control testing
- Coordinate monitoring schedules, evidence gathering, and reporting requirements
- Support thematic reviews, customer journey assessments, and process audits
- Track findings, recommendations, and remedial actions to completion
- Analyse data trends to identify emerging risks, process gaps, and improvement opportunities
- Produce routine compliance reports and management information
Operational Compliance Support
- Serve as a central compliance point of contact for operational stakeholders
- Support implementation and embedding of policies, procedures, and regulatory requirements
- Assist with compliance awareness initiatives and governance standards
- Ensure customer-facing processes align with regulatory expectations and internal controls
- Review complaints, feedback, and operational incidents to pinpoint conduct or compliance risks
- Collaborate with teams to foster a positive compliance culture
Continuous Improvement & Business Support
- Contribute to governance frameworks, policies, and operational controls development
- Support projects focused on compliance effectiveness, operational efficiency, and customer outcomes
- Assist the Risk & Compliance team with ad-hoc reviews, investigations, and business initiatives
- Take ownership of administrative and coordination tasks for timely delivery of compliance activities
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Health & Safety Support
- Assist the Health & Safety Advisor with:
- Maintenance of health and safety records, documentation, and registers
- Monitoring actions arising from audits, inspections, incidents, and risk assessments
- Coordination of training records and compliance with corrective measures
- Promote awareness of health, safety, and wellbeing initiatives, encouraging proper incident reporting per company procedures.
Skills & Experience Required
- Strong organisational and administrative skills with a keen eye for detail
- Experience with maintaining records, trackers, reports, and management information
- Ability to analyse information to identify trends and support problem-solving
- Excellent communication and stakeholder management skills
- Proficient in Google Suite and task management tools
- Ability to manage multiple priorities in a fast-paced environment
- Desirable: Previous experience in compliance, governance, risk assessment, quality assurance, administration, or business support roles
Personal Attributes
- Reliable, proactive, and organised
- Flexible and adaptable to changing business priorities
- Collaborative with a positive, solution-focused approach
- Prepared to work across multiple departments and business functions
- Committed to continuous improvement and delivering high-quality outcomes
Benefits
- 30 days annual leave + bank holidays
- Private medical cover with Aviva (following successful probation)
- 4x salary Death in Service cover with Zurich*
- Enhanced family-friendly leave
- Salary sacrifice pension matched up to 6%
- Free tea, coffee, fruit, and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
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