SquareTrade Europe
Compliance Manager - Product Oversight and Governance.
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Compliance Advisor (Second Line of Defence) – SquareTrade
Company Description
SquareTrade is the fastest-growing partner in the global device protection market, collaborating with leading operators, retailers, and manufacturers. Our customer-first approach—focusing on transparent terms and conditions, superior products, online claim filing, and flexible resolution options—is supported by an exceptional team. This commitment underpins our ability to redefine an industry, transforming how people expect what device protection should deliver.
We protect 140 million+ devices globally, operating across Europe with partners like Apple, T-Mobile, and Telenor. Known for innovations such as fully-digital claims, choice of resolution options, next-day exchanges, and same-day local services, we continue to expand into B2B, CE insurance, and trade products.
About the Role
This is a second line of defence compliance role within the Advisory Team, responsible for driving regulatory compliance at SquareTrade Ltd, SquareTrade Europe Ltd, and SquareTrade Europe BV.
Key areas of focus include:
- Product Oversight and Governance (POG) framework
- FCA, MFSA, and FSMA compliance
- Fair value assurance
- Consumer Duty obligations
- Conduct risk management and training
The role operates as an advisory function, offering expert guidance to ensure the smooth delivery of compliant products across the business lifecycle.
Responsibilities
Product Oversight & Governance (POG)
- Manage the development and continuous improvement of the POG framework in compliance with UK and EU regulations.
- Ensure SquareTrade’s systems and controls aligned with:
- Product lifecycle management
- Approval and distribution processes
- Fair value and fitness-for-purpose assessments
- Monitor ongoing fair value compliance through the POG framework and product lifecycle.
- Coordinate POG committee meetings, delivering documentation on time and ensuring:
- Organizational action items are completed
- Proper record-keeping is maintained
- Regulatory challenges are met
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Consumer Duty & Conduct Risk
- Provide advice and training on Product Oversight and Consumer Duty.
- Lead the monthly Consumer Duty Forum, including MI coordination.
- Assist the Senior Manager in quarterly Consumer Duty Committee meetings:
- Guide 1st-line teams to develop compliant content
- Challenge and advise for customer-centric outcomes
- Drive good conduct across the business to prioritise policyholder/customer benefits.
- Review, sign off, and advise on Operations compliance training materials.
Regulatory Compliance & Business Operations
- Support the Senior Manager in ensuring Operations teams align with regulatory standards.
- Provide compliance guidance across the business on operational practices.
- Maintain up-to-date regulatory knowledge across FCA, FSMA, MFSA, and NBB.
- Monitor conduct risk indicators to identify potential risks.
- Champion compliance awareness and culture across SquareTrade.
Requirements
Key Skills & Attributes
- Strong strategic thinking and analytical capability.
- Excellent collaborative and interpersonal skills.
- Ability to work independently whilst contributing as a team player.
- Proficiency in planning, organization, and stakeholder engagement across organisational levels.
- Strong written and verbal communication skills, including report writing and presentations.
- Ability to interpret complex regulations and translate them into practical guidance.
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Technical Competencies
- Familiarity with UK/EEA insurance sector and financial product compliance.
- Deep knowledge of FCA, MFSA, and FSMA regulatory frameworks.
- IT literacy for regulatory reporting and compliance tools.
Qualifications
Preferred & Advantageous Qualifications
- Degree-qualified or ACII membership (or obtaining qualifications).
- Prior involvement with relevant regulatory qualifications.
- Expertise in Product Governance, Consumer Duty, and regulatory change within FCA-regulated financial services.
- Experience working with FCA-, MFSA-, and FSMA-regulated entities.
Required Experience
Must have relevant professional experience in one or more of the following:
- Product Governance in an FCA-regulated business.
- Consumer Duty and regulatory change in financial services.
- Compliance and advisory roles in insurance or financial product distribution.
- Familiarity with general insurance products and their regulatory landscape.
Additional Information
- Hybrid working: 3 days in-office, 2 days remote.
- Privacy & Confidentiality: All information treated in accordance with EEO guidelines.
- Commitment to Equality: SquareTrade is an Equal Opportunity Employer.
For more about the team, visit: www.squaretrade.com/leadership
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