Chaucer Group
Compliance Monitoring Manager
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Senior Compliance Monitoring Manager
Job Profile Summary Chaucer Group is an international group of insurance & reinsurance entities with locations in London, Dublin, Copenhagen, Bermuda, Dubai, Singapore, Miami, and Sydney. This role forms part of the Group Compliance function’s leadership team, responsible for the Compliance Monitoring sub-team, ensuring the delivery and development of the Chaucer Group compliance framework across jurisdictions.
Job Description
Key Responsibilities:
- Design, implement, and oversee the annual Compliance Monitoring plan, providing independent assurance to senior management and the Board that regulatory risks are managed effectively and the business operates within regulatory obligations.
- Lead and develop a team of compliance monitoring specialists, delivering assurance via risk-based reviews, thematic reviews, and controls testing.
- Oversee planning, execution, and reporting of monitoring work to senior management and governance committees.
- Track and remediate compliance findings, collaborating closely with business owners and Group functions to implement control improvements.
- Act as liaison between 1st and 3rd lines of defence within the Group.
- Coordinate effectively with Internal Audit and Risk functions to avoid duplication and ensure full coverage of key areas.
- Producer high-quality management information on compliance performance and trends.
- Maintain and develop compliance monitoring processes & methodologies.
- Manage & mentor compliance team members, supporting their career development.
- Develop strong relationships with Chaucer departments.
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Skills and Competencies
- Technical competency: Aware of role-specific requirements and able to apply them efficiently.
- Knowledge of DISP (Dispute & Internal Settlement Process), Lloyd’s Complaints Handling Code, and international regulatory complaints handling standards.
- Versatile & adaptive: Willing to take on projects outside immediate scope.
- Business acumen:Understands key profitability and growth factors; acts to maximise success.
- Strategic mindset: Capable of leading within defined areas while considering wider business impacts.
- Leadership & team development: Builds high-performing teams through empowerment, mentorship, and quality standards.
- Decision-making & accountability: Relies on factual judgement and delivers consistently.
- Relationship-building: Values cooperation, trust, and support in communications.
- Consistency in ethics & activity: Aligns with organisational norms.
- Resilience & drive: Demonstrates stamina and dedication.
- Effective communication: Clear, persuasive, and attuned to audience needs.
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Preferred experience
- London insurance market compliance & complaints handling
- UK insurance regulatory regime familiarity
- Lloyd’s Managing Agency experience
- Management/Supervisory experience
Requirements
Education
- Degree classification of 2.1 or higher (or equivalent qualification).
About Chaucer
Chaucer is a leading insurance group at Lloyd’s, specialising in global risk protection. Headquartered in London, with international offices in Bermuda, Copenhagen, Dubai, and Singapore, Chaucer supports clients including major airlines, energy firms, shipping groups, manufacturers, and property conglomerates.
Chaucer is committed to diversity & inclusion, adhering to UK Equality Act and EU Equal Treatment Directive principles. We foster a fair, merit-based recruitment process and guiding diverse talent.
Chaucer operates under the China Re Group umbrella (equation (A(-best))/A((strong)) ratings), enabling global protection for businesses through tailored (re)insurance solutions.
For more: [Chaucergroup.com]
Additional support is available for flexible working arrangements. Active commitment to equality, diversity, and inclusion within all operations.
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