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Concierge Vacancy
Salary – £26,520 plus service charge
Holiday – 28 days holiday, enhanced after 5 years of service
Perks & Benefits
- Free meals on duty
- Uniform offered and dry cleaned
- Complimentary on-site parking whilst on duty
- Discounted employee, friends & family rates at Arora Hotels
- Food and beverage discounts
- Christmas gifts and employee parties
- Introduce a friend scheme
- Cycle 2 Work scheme
- UK attraction discounts at Merlin Entertainments
- Taste card (food/reward discounts)
- Life assurance scheme
- Wage stream benefits
- Employee Assistance Programme (EAP)
- Arora Star employee recognition awards
- Long service award
About us
Sofitel Gatwick blends style and convenience. With 518 spacious ensuite rooms, fresh international dining, gym facilities, and 14 flexible meeting venues (capacity: up to 300 guests), we also feature an exclusive walkway into Gatwick Airport’s North Terminal.
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The Role: Concierge
We seek passionate concierges who create effortless, memorable stays for guests.
Key Responsibilities
- Warmly greet guests and ensure they feel special
- Offer expertise on hotel amenities, local attractions, dining, and events
- Arrange transport, reservations, and bespoke requests
- Serve as the main guest contact, resolving queries with professionalism
- Anticipate needs and proactively enhance guest experiences
- Collaborate cross-departmentally for seamless service
Requirements & Qualities
✔ Exceptional service skills – You excel at delivering tailored, high-touch guest experiences. ✔ Local knowledge – Deep familiarity with Gatwick and surrounding area. ✔ Fluid English (written/spoken) – Key to professional communication. ✔ Team culture – You thrive in collaboration, supporting colleagues with a smile. ✔ Presentational polish – Smart, approachable appearance as a guest standard. ✔ Proactive attitude – Anticipate needs, resolve issues with grace and efficiency.
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✨A bonus: Prior experience in a 4-star hotel concierge role.
Career Growth
Join the Arora group, where rapid expansion offers progressions and development across hotels and brands. We invest in your leadership.
Key skills needed: English fluency.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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