Concierge – Luxury Residential Development

Location: London

Competitive Salary + Benefits

Hyperion Partners is delighted to be recruiting on behalf of one of our valued clients for an experienced and professional Concierge to join a prestigious residential development in London.

This is an excellent opportunity for a customer-focused individual who takes pride in delivering an exceptional resident experience. As the first point of contact, you will play a key role in creating a welcoming, safe and well-managed environment while providing the highest standards of service to residents, visitors, and contractors.

The Role

As Concierge, you will be responsible for ensuring the smooth day-to-day operation of the front-of-house reception area, delivering outstanding customer service, and supporting the effective management of the development.

Your Responsibilities Will Include

• Providing a warm, professional, and courteous welcome to residents, guests, and visitors.
• Managing the reception desk and acting as the primary point of contact for all front-of-house enquiries.
• Monitoring access to the building and maintaining high standards of security.
• Receiving and managing parcels, deliveries, and resident correspondence.
• Liaising with contractors, maintenance teams, and property management to ensure issues are addressed promptly.
• Responding efficiently to resident requests and resolving queries in a professional manner.
• Conducting regular patrols of communal areas where required and reporting any maintenance or health and safety concerns.
• Maintaining accurate records, incident logs, and handover reports.
• Supporting emergency procedures and responding calmly and effectively to incidents when required.
• Ensuring the reception and communal areas remain clean, presentable, and welcoming at all times.