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About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the Location
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.
About The Role
We are seeking an exceptionally polished, knowledgeable and guest-focused Concierge to join our Front-of-House team at Four Seasons Hotel Hampshire.
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As an ambassador of the hotel and a key part of our guest experience, you will ensure that every request is handled with warmth, precision and genuine care. You will provide personalised recommendations, curate unforgettable experiences, anticipate guest needs and uphold the legendary Four Seasons standards at all times.
In this role, you will act as a trusted expert on the local area, build strong relationships with guests, collaborate closely with Front Office and other operational teams, and help create seamless, memorable stays from arrival to departure.
What You Will Do
- Deliver world-class concierge services, ensuring every guest receives exceptional, personalised attention and support.
- Provide expert recommendations on dining, activities, transportation and local attractions, tailoring suggestions to individual guest preferences.
- Manage reservations, tickets, transportation arrangements and bespoke itineraries with accuracy and efficiency.
- Build strong rapport with guests, anticipating needs and offering thoughtful, proactive assistance.
- Maintain excellent relationships with local partners, restaurants, attractions and vendors.
- Collaborate closely with Front Office, Guest Experience, Bell team and all operational departments to ensure seamless communication and guest satisfaction.
- Uphold Four Seasons service standards and the Golden Rule philosophy in every interaction.
- Assist with guest arrivals and departures as needed, ensuring smooth transitions throughout the stay.
- Handle guest enquiries, feedback and special requests promptly, professionally and with discretion.
- Lead by example, fostering a warm, sophisticated and service-driven team environment.
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What You Will Bring
- Previous experience as a Concierge or Front-of-House professional within a luxury hotel environment.
- A passion for delivering exceptional guest service and creating memorable, personalised experiences.
- Strong local knowledge of Hampshire, London connections and wider UK cultural, dining and lifestyle offerings.
- Outstanding communication skills, with a warm, polished and confident manner.
- Excellent organisational skills, attention to detail and the ability to multitask in a fast-paced environment.
- Proficiency in problem-solving and handling guest situations with grace and professionalism.
- Ability to build strong internal and external relationships with guests, colleagues and partners.
- Flexibility to work varied schedules, including weekends and holidays, based on business needs.
- Additional languages are an advantage.
What We Offer
- Excellent training and career development opportunities.
- Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
- Free meals at Henry’s while on duty, including fruits, coffee/tea available throughout the day.
- Shuttle bus service from the hotel between Fleet & Church Crookham.
- Holiday entitlement increases with years of service up to 33 days off.
- Bupa dental plan available after 6 months of service.
- Opportunities to build a successful career with global potential!!
- Free uniform dry cleaning.
- Annual themed employee party and many social, charitable & sporting events throughout the year.
- Access to Wagestream – salary advance benefit.
- Employee recognition programmes.
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