Grosvenor
Concierge, Eaton Square
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Working in one of London’s most prestigious residential garden squares, this role will allow you to have daily interactions with some of our key, high-profile customers and really own these relationships on a daily basis. Thriving in a customer facing role, you will be the first point of contact for our customers on Eaton Square, highly visible and the face of the Eaton Square team. It's a hands-on, active role that keeps you out and about across the square throughout the day, rather than behind a desk. You will put the customer at the heart of all you do and will enjoy the direct exposure and interactions with our customers within the allocated portfolio, building trust, and prioritising tasks which you will see through to a resolution.
Key Responsibilities
- Delivering all concierge services required for the properties within your allocated section, this could include supporting vulnerable adults.
- Owning customer communication within the buildings, keeping your customers informed on any issues as required.
- Being the face of the Eaton Square team, and the first point of contact for our customers, ensuring that they are kept updated on any issues that they report.
- Building trust with our customers, capturing important feedback from our customers
- Working with our suppliers to ensure that all maintenance tasks are completed to a high standard.
- Building Inspections, ensuring safety and security at all times
- Proactively manage the gardens, and working with our Garden Landscape team
- Work with the wider Operations and Grosvenor teams contributing to our sustainability and people positive goals
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Work Rota
The Concierge service is to be provided on a rota basis, averaging 40 per week over a 1 month period, but may need to be changed in order to deliver the required service levels: A working day is defined as 8am – 6pm, including 1 hour lunch break and 2 x 30-minute breaks
Key Requirements
- Experience in a high-end and customer focussed position, ideally in a concierge type role.
- Experience in managing customer expectations and relationships, sometimes with high-profile and challenging situations.
- Excellent communication and interpersonal skills
- Some basic understanding of maintenance tasks
- Work as part of a team to deliver customer requirements
- Enhanced DBS check
We want you to have every opportunity to show us your strengths. There are adjustments available for our process, please contact us on grosvenor.recruitment@grosvenor.com to discuss. Grosvenor is proud to be a Disability Confident Committed employer.
If you would like to speak with us for more detail, please contact grosvenor.recruitment@grosvenor.com
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Please note that automated AI recruitment tools are used as part of our recruitment process. These tools help our hiring teams to review applications quickly and fairly. For further details of how we use AI in recruitment please see our Recruitment Privacy Notice (www.grosvenor.com/legal/privacy-and-cookies/grosvenor-estate-recruitment-privacy-notice).
To apply for this job please click on "Apply". To begin your application you will be asked to create an account. Please carefully read our Recruitment Privacy Notice before proceeding with an application. The privacy notice sets out how Grosvenor obtains, uses and protects the personal information which you provide to us. You can read the notice here - https://www.grosvenor.com/legal/recruitment-privacy-notice
We think this is a very special place to work. Our international activities span urban property, food and agtech, rural estate management and support for philanthropic initiatives - meaning we are able to offer a wide range of rewarding career opportunities. We are united by a common purpose: to deliver lasting commercial, social and environmental benefit, and this drives everything we do. It means that we put planet and people at the centre of what we do and why we want people with open minds and fresh ideas to join us.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location