Tylney Hall Hotel
Concierge/ Hall Porter
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To ensure that guests receive the warmest welcome, and that they feel safe and looked after from arrival to departure while experiencing traditional hospitality in the 4-red-star environment of our country house hotel.
Key Responsibilities
- To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way
- To oversee the smooth running of the car parking areas, organise valeting, and reserve parking areas where necessary
- To act in a pro-active efficient way when handling and storing luggage from arriving guests as well as those leaving and take responsibility for the safety and retrieval of that luggage.
- To ensure the Hall Porter is aware of and has sufficient local knowledge to be able to provide information about local transport, entertainment and leisure
- To ensure the day Hall Porter is aware each day of the in-house activities, conferences and functions taking place in the hotel
- To respond promptly and professionally to guest enquiries, complaints and compliments and liaise with Head of Department.
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Health & Safety
- To comply with the hotel’s Health and Safety Regulations, Fire precautions and Evacuation procedures.
- Lift luggage in accordance with Manual Handling procedures. Report any hazards to the Duty Manager.
- To ensure the front of the hotel is free from hazards
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This is not an exhaustive list of responsibilities, and therefore, on occasion, you may acquire additional responsibilities and/or be required to lead or participate in a variety of projects.
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