JW Marriott
Concierge - JW Marriott Grosvenor House
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Job Information
Job Number: 26091746
Job Category: Rooms & Guest Services Operations
Location: 86-90 Park Lane, London, London, United Kingdom, W1K 7TN
Schedule: Full Time
Located Remotely?: No
Position Type: Non-Management
Concierge - EXPLORE MARRIOTT
Marriott International's portfolio includes both JW Marriott and Marriott Hotels. JW Marriott is part of Marriott International's luxury portfolio, featuring over 110 properties in gateway cities and resort locations globally. JW Marriott values its associates, believing that happy associates lead to happy guests. The JW Treatment™ ensures that guests receive exceptional service by prioritizing the well-being of associates. JW Marriott Grosvenor House London, located in Mayfair, offers a distinguished 5-star experience with modern luxury and inspired service.
About the Hotel
Grosvenor House, a grand 5-star hotel, is situated on Park Lane, offering exceptional accommodation and epicurean delights with views over Hyde Park. Celebrating its 90th anniversary in 2019, the hotel has welcomed celebrities, royalty, and business leaders. Conveniently located near Bond Street, Knightsbridge, Regent Street, Buckingham Palace, and various museums, the hotel provides guests with a memorable experience in a luxury environment.
What We Are Looking For
- Strong organization and multi-tasking skills
- A keen eye for detail
- Strong problem-solving and decision-making skills
- Confidence interacting with guests
- Good communication skills – both written and verbal English
- The ability to work independently
- Previous experience working in five-star, luxury/lifestyle hotels
- A positive mindset
- A genuine passion for working in hospitality
Job Summary
To assist guests efficiently, courteously, and professionally in all Concierge-related functions. Ensure each interaction follows quality assurance standards, exceeds guests’ expectations, and promotes a professional and positive image of JW Marriott Grosvenor House London.
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- Absorb information from colleagues and external resources pertinent to the Concierge role.
- Stay updated with local events.
- Empowered to deal with guests’ issues and problems using the LEARN model and seek advice when unsure.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Anticipate guests' service needs by asking questions and watching/listening to guest preferences.
- Mentor new hires, supporting and encouraging their learning.
- Maintain all logbooks.
- Be knowledgeable about the hotel's dining options and support them actively.
- Ensure the immaculate appearance of the lobby and Concierge Desk.
- Respond positively and provide timely and accurate information to guests upon request, including handling messages, mail and packages, providing local activity information, storage of luggage, handling laundry, confirming flight tickets, arranging transportation, obtaining theatre tickets, arranging sightseeing trips, etc.
Candidate Profile
Experience:
- Previous experience working within a hotel front office environment or similar
- Good knowledge of the London area
Skills and Knowledge:
- Strong communication skills (verbal, written, listening)
- Customer service orientation and strong interpersonal skills
- Ability to work independently or as part of a team
- Multitasking, organizational skills, and time management skills
- Positive demeanor
- Proactive and reliable
Education:
- Good level of English essential
Rewards For Work… Benefits For Your Lifestyle
As a world-class leader in the travel industry, Marriott International offers numerous benefits, including:
- Team-spirited co-workers
- Encouraging management
- Wellbeing programs
- Comprehensive Training and Development program
- Marriott Discount Card enabling benefits from hotel rooms, gift shops, and F&B across 130 countries
- Recognition programs
- Meals at work
- Uniform
- Enrollment of Perks at Work - Access to unlimited deals of retailers and more
- 20 days holiday increasing with service
- Cycle to work scheme
- Pension & Life Assurance
- Awards and recognition celebrations
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Our Commitment to Diversity and Inclusion
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Join Our Global Family
At Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott
JW Marriott is part of Marriott International's luxury portfolio, consisting of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW Marriott values its associates, believing that happy associates lead to happy guests. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. JW Marriott offers a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW Marriott creates opportunities for training, development, recognition, and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
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