Mitie Cleaning & Hygiene Services
Concierge
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Better places, thriving communities.
ROLE: Concierge
HOURS: 40 hours a week
LOCATION: NESO – London
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Concierge who is passionate about creating exceptional workplace experiences and thrives in dynamic environments where no two days are the same. You will be the face of our workplace, delivering seamless front-of-house services and ensuring every customer interaction is warm, professional, and memorable. You will manage daily operations across reception, helpdesk, conference areas and shared workspaces, driving continuous improvement across NESO.
Role Responsibilities
- Deliver a professional meet-and-greet service, ensuring every visitor feels valued and informed.
- Champion NESO workplace etiquettes and educate users on shared space principles.
- Act as a one-stop-shop for all customer queries across reception, hospitality, events and helpdesk, including delivery of hospitality offerings.
- Manage meeting rooms, AV setups and floor plate standards to ensure optimal functionality and presentation.
- Carry out light handyperson and facilities support tasks, including basic repairs, minor adjustments, furniture moves/assembly, signage hanging, and maintaining shared spaces to a high standard.
- Support meeting rooms and workplace areas, ensuring furniture setups, AV checks, consumables, and floor plate presentation are maintained.
- Conduct basic visual checks of fixtures and equipment, working safely and escalating any electrical or specialist maintenance issues to the appropriate team.
- Monitor and close helpdesk tickets promptly and accurately.
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Required Qualifications
- Previous experience in a front-of-house, customer service, or workplace services role within a corporate environment.
- Confident, friendly communicator with excellent interpersonal skills.
- High standards of personal presentation and professionalism.
- Proficient in Microsoft Office and general IT systems.
- A proactive, hands-on approach with the ability to manage varied tasks and respond to day-to-day workplace needs.
What's in it for you?
- Discounts from thousands of retailers, gyms and services via MiDeals.
- Mitie Stars recognition system.
- Cycle-to-work scheme and life cover up to 4× your salary.
- Enhanced pension contributions, Save-As-You-Earn and Mitie Matching Share Plan.
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
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We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Divya Madaan at Divya.Madaan@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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