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Concierge
Pegasus Homes – Concierge (Chapelwood, Wilmslow)
Location: Wilmslow, Cheshire Hours: 35 hours per week, including weekend working Salary: £24,500 per annum + enhanced benefits & rewards Basis: Permanent
About Us
We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our current portfolio has some 1,100 homes across 40 communities, and our developments are beautifully designed, offering stunning community living.
We have an exciting new opportunity for a Concierge to be based at our Chapelwood development in Wilmslow, Cheshire. Chapelwood is a beautiful property, ensuring that residents enjoy the best service and an outstanding experience.
About Our Role
As a Concierge, you are the face of our community, ensuring seamless luxury experience for our residents. You will balance high-end hospitality with rigorous site safety and operational compliance.
Key Responsibilities
- Act as the primary interface for residents, fostering a warm community atmosphere while conducting welfare checks and handling sensitive information with professional boundaries.
- Be the first point of face-to-face contact, supporting residents with:
- Information about local activities available in the area.
- Responding to enquiries and handling requests.
- Ensure on-site safety by:
- Conducting regular patrols.
- Monitoring CCTV and managing secure access.
- Acting as the first responder for emergency situations.
- Monitor the building’s M&E (Mechanical & Electrical) systems and perform basic troubleshooting of apartment fixtures to ensure seamless operation.
- Coordinate with sales, management, and contractors to ensure:
- The exclusive guest suite and spa facilities are operational.
- These areas are maintained to high standards.
- Induct and oversee onsite service providers including:
- Housekeeping.
- Landscaping.
- Maintenance teams.
- Maintain precise logs for:
- Health & safety compliance.
- Maintenance reporting.
- Daily handovers.
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Additional Information
You will work on a rota basis covering shifts between 08:00 – 20:00, working across a 7-day roster, as required.
Responsibilities may include:
- Attending training or company-related events at our sites and/or other locations.
Grievance Needed: This role is subject to an Enhanced DBS check (handled by Pegasus).
About You
Essential Requirements:
- Proven experience within a luxury residential property setting.
- Educated to GCSE standard (Grade C or above) or equivalent in Maths and English, or with hospitality/property-related vocational qualifications.
- Effective written and verbal English communication skills for accurate and professional handling of inquiries.
- Strong IT skills (knowledge of Google Workspace is an advantage).
- Well-presented and highly professional.
- Flexible and organised, able to use initiative and remain calm under pressure.
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Desirable Experience (Not Mandatory but Advantageous):
- Knowledge of the local area and events, including:
- Restaurants.
- Theatre scene.
- Parkland.
- Clubs and societies.
- Familiarity with working on a similar shift pattern.
Invested in Your Wellbeing
At Pegasus Homes, we aim to achieve effective work-life balance through three key elements. Once on our team, you’ll enjoy:
- Contributory pension with enhanced employer input.
- Life Assurance.
- Discounts Portal available.
- Ability to participate in a Refer-a-Friend scheme.
- Enhanced annual leave + option to buy extra holiday.
- Two paid volunteering days per year.
- Comprehensive Employee Assistance Programme.
- Health Cash Plan.
- 24/7 Virtual GP access.
- Discounted gym memberships.
Your Recruitment Journey
Our team personally reviews every application. The process typically involves:
- Telephone screening call.
- 1–2 interview stages (virtual or in-person).
- Potential visit to site or office for first-hand experience.
We will keep you updated throughout.
Inclusivity Note: Pegasus Homes is an inclusive employer. If you require reasonable adjustments, please let us know.
Legal Requirement: Applicants must currently possess the right to work in the UK.
If you have the skills and experience we’re seeking, we’d love to hear from you!
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