Marriott
Concierge - The Lucan, Autograph Collection Residences
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Concierge - The Lucan, Autograph Collection Residences
Concierge & Surveillance Team Leader (Front Desk & Security) – A New Avant-Garde Residence
About the Residence
This is The First Standalone Autograph Collection Branded Residences, a iconic, boutique-style housing project in the heart of a celebrated locale. Rooted in a legacy of exceptional hospitality, these homes redefine luxury with tailor-made residences blending rich character, innovative amenities, and a spirit of individuality.
Every residence aquí is a handcrafted original, designed to reflect its owner’s uniqueness. Step into an extraordinary gateway to your lifestyle—a home exactly like nothing else.
Welcome to your exceptional new home.
Key Responsibilities
1. Concierge Services
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Provide directions and information to residence owners and guests
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Manage reservation services (Handy Residence Services, HRS)
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Schedule elevator access for move-ins/move-outs
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Coordinate Bell/valet services for vehicle requests
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Requirement: Valid UK driving license (compulsory)
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Advantage: Preferred consideration for those holding a security license
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Handle special requests, including:
- Babysitting, interpretation, notary, repairs, and food/drink deliveries
- Special event arrangements (shopping, spa bookings, sports)
- Coordination with trusted vendors or approved providers
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Arrange transportation (taxis, shuttles) and document requests
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Assist with Concierge team coverage during breaks/shifts
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Offer personalized assistance for unique owner/guest needs
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Liaise with Housekeeping, Engineering, Security/Loss Prevention, and Bellstaff
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Vendor Management:
- Track vendor agreements, service contracts, and proof of insurance
- Upload work orders and maintenance details in the system (Buildinglink)
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- Lobby & Guest Operations:
- Maintain cleanliness of high-traffic areas
- Welcome and authenticate visitors—announcing contractors and other personnel only upon owner authorization
- Issue documentation/visitor passes
2. Surveillance & Patrol Security
- Monitor CCTV, alarms (perimeter/duress/fire safety) and respond to incidents by notifying applicable teams
- Act as dispatcher when required
- Secure property entrances during designated hours
3. Emergency & Incident Response
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Rapid response to accidents/emergencies, assessing whether aid is needed
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First Aid/CPR skills required for owner/employee safety
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Assist in evacuations, fires, severe weather, medical events, or crises
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Notify managers, police, or EMS as necessary
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De-escalate conflicts, documenting incidents in reports
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Handle high-risk situations:
- Security breaches (robberies, trespassers)
- Suspicious activity (noise disturbances, intoxicated patrons)
- Severe natural events (floods, power outages)
- Document everything according to department policies
4. Residence Owner Relations
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Offer proactive, attentive service with genuine personal engagement—smiles, eye contact, and warm greetings
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Anticipate needs—explore preferences carefully and address them where possible
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Resolve issues using brand protocols (LEARN, PLEASED, Guest Response) to ensure satisfaction and build trust
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Maintain accurate records of all requests, complaints, and preferences in systems like GXP & BuildingLink
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Assist with preference forms and follow changes
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Comply with disability access guidelines, supporting individuals with limited vision, hearing, or mobility (write directions, escort, etc.)
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5. Documentation & Reporting
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Complete, submit, and track supplies/material requisitions
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Maintain updated records of vendors, contacts, and policies
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Document maintenance issues via work orders, logging them in Buildinglink and escalating to the Residence General Manager
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Log all relevant interactions in shift report books
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Receive and distribute deliveries, dry cleaning, and other mailed items
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Monitor and relay fax communications
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Maintain Residence Owner profiles in systems such as GXP
Minimum Requirements
- Proficiency in first aid/CPR (mandatory)
- Excellent problem-solving and customer service skills
- Attentive to detail—highly organized admin capability
- UK driving license required
- Security license advantageous
- Physical stamina for walking, CCTV monitoring, and emergency response
Work Environment
- Dynamic team-oriented culture—collaborate closely with Housekeeping, Security, Bellstaff, and Management
- High-profile residential setting (Residence Owners Relations emphasis)
- Opportunity for career growth within Marriott International
The Autograph Collection Difference
The Autograph Collection is a spectrum of unique four/five-star independent hotels, curated for bold character and individuality. Our target consumer? The Individualist—those who see travel as an extension of their personal narrative.
Join Marriott International to: ✔ Unleash potential, discover passion ✔ Belong to a global high-performance team ✔ Become a part of a transformative future
We value diversity, equity, and inclusion, and welcome candidates from all backgrounds—disability, veteran, or otherwise.
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