Frasers Hospitality
Concierge
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Concierge – Malmaison Airport West Oxford
Rate of Pay & Hours
£13.67 per hour (plus generous company benefits, training & development) – 40 hours per week
Contract Type & Location
Permanent role in Oxford
About the Role
Being a Concierge at Malmaison blends customer service, front-of-house work, and mobility (including guest transfers). You’ll set the tone for every stay by delivering exceptional hospitality with warmth and enthusiasm.
Key Responsibilities
-
Your first point of contact
- Greete guests with a smile as they arrive
- Assist with luggage handling and parking
- Ensure a seamless initial experience
-
Front-of-house collaboration
- Support check-in/check-out processes
- Present room keys and welcome guests
- Offer local recommendations
-
Proactive guest experience
- Share insights on Oxford’s landmarks, history & attractions
- Tactfully inquire about requirements during stay
- Arrange tickets, dining reservations, and nearby recommendations
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Essential Requirements
- Valid clean driving licence (car driving included)
- Strong customer-service orientation
Future Opportunity
- Front office progression possible for the right candidate
Why Join Us?
Exclusive Employee Benefits
- Discounted accommodation
- Staff Rates at Malmaison, Hotel du Vin, & Frasers (from £65/night)
- 50% off guest/affinity room rates
- Dining benefits
- 35% off hotel brasseries/bistros
- Training & development
- Fully funded apprenticeships for career growth
- Seasonal perks
- Celebratory stays (1st/3rd/5th anniversary: Dinner, Bed, Breakfast)
- Shopping & lifestyle rewards
- High-street discounts
- Cycle-to-work scheme (save up to 40%)
- Wage flexibility
- Wagestream for instant pay access
- Wellbeing & social impact
- Wellness days (Pay Day treats, Popcorn Day)
- The Brain Charity sponsorship
- Health & welfare
- Confidential EAP for 24/7 advice
- Healthcare cash plans (starting at £5/month)
- Referral rewards
- £1,500 for sponsoring new hires
- Practical extras
- Professional uniform (no faddy 70s costumes!)
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Sustainability Commitment
Malmaison is proud to:
- 100% renewable energy (UK wind farms)
- 70%+ waste recycling (led by the Sustainability Council)
- Eco-friendly cleaning (chemical-free) and kitchen systems
- Paid-time volunteering (up to 2/year) for sustainability charities
Diversity & Equality
Frasers Hospitality is an equal opportunities employer. We value and welcome applications from:
- All backgrounds
- Regardless of race, sex, disability, religion, age or sexual orientation
Ready to get started? Apply Now!
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