Value Retail
Concierge
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We are extraordinary people creating extraordinary experiences. #ExtraordinaryTogether
Part of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our open-air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.
The Hospitality team are hiring a Concierge.
The role
You will deliver a world-class hospitality experience, ensuring every guest feels welcomed, valued and inspired from the moment they arrive. You’ll anticipate guest needs, provide personalised recommendations, and connect visitors with the very best of the Village and wider destination.
Location: Bicester Village (on-site, includes weekends, evenings and Bank Holidays)
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you'll be doing
A few of the key responsibilities in this role:
- Delivering exceptional, personalised guest experiences by welcoming visitors and anticipating their needs
- Promoting and seamlessly providing Village services, retail insights, and wider tourism offerings
- Building strong relationships with boutique partners to enhance guest experience and drive footfall
- Managing guest queries, bookings and feedback professionally, while contributing to continuous service improvements
What we're looking for
We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:
- Experience in hospitality, tourism, leisure or retail, with a passion for world-class service
- Excellent communication and interpersonal skills, with confidence engaging diverse, international guests
- A proactive, adaptable approach, with the ability to remain calm under pressure
- Strong collaboration skills, cultural awareness, and flexibility to work varied hours
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What we offer
A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing
Our commitment
We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.
Bicester Village exists to be experienced in the real world. To be actual, not virtual. To be lived.
We'll never stop evolving. Are you ready for the challenge? #ExtraordinaryTogether
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills