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The Opportunity
At Carbon, we’re delegating differently by combining our strong insurance expertise with cutting edge technology. As we rapidly scale globally, and continue to advance Graphene, our proprietary data ecosystem, we remain guided by our core pillars of People, Partnerships and Innovation. If you want to join an exciting business powered by the latest technology, and are energised by collaboration, big ideas and making a meaningful impact our partners, then this role is for you: Conduct Risk Analyst.
About Us
Founded in 2018, Carbon’s mission is to transform delegated underwriting and raise the standard for the industry. Our open underwriting model connects data, insight and people to enable stronger decisions and more dynamic portfolio management, bringing greater transparency, clarity and confidence to our partners and to the way the whole market works.
We’re proud to have been recognised by The Sunday Times as a Best Place to Work in both 2024 and 2025, reflecting our warm, inclusive culture and our energetic, entrepreneurial spirit. Our friendly, modern offices foster creativity and connection, while our partnership with Google Cloud, where we are celebrated as a success story, demonstrates our commitment to innovation and technology at the highest level.
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At Carbon, our values shape who we are every day: Win as one, Keep spirits high, Blaze a trail, Speak up, listen up. If you’re looking to join a modern team with bold ambitions and real momentum, we’d love to meet you.
Location: 5th Floor, 9A Devonshire Square, London, EC2M 4YN
Start date: Immediate
Role type: Permanent, full-time/ hybrid (3 days on-site)
The Role
Conduct Risk
- Assist underwriters with completion of Conduct Risk Assessments
- Assist underwriters with completion of Fair Value Assessments
- Review of Product Oversight Group submissions
- Collection and co-ordination of conduct MI & Consumer Duty MI
- Maintenance of conduct MI & Consumer Duty MI dashboards
- Assist with conduct risk reporting to Product Oversight Group, Risk & Compliance Committee & Boards
- Assist with complaint reporting to Product Oversight Group and various committees
- Assist with producing conduct risk training
- Provide guidance to underwriters on conduct risk matters, including consideration of new products and implementing appropriate controls for high conduct risk business
Complaints
- Complaints handling, including liaising with Coverholders and Delegated Claims Administrators
- Collaborating with claims and underwriters on complaint matters
- Root cause and trend analysis of Complaints
- Management of complaint escalations to Lloyd’s and EDR/regulators
- Maintenance of complaints log and dashboard
- Timely completion of external complaints reporting (i.e. eligible complainants return)
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Underwriting Compliance
- Providing compliance advice to the business on general compliance matters
Required Experience
- 3+ years compliance experience within Insurance, particularly in conduct and complaints
- Experience in complaints handling and management
- Lloyd’s Market experience
- Excellent written and verbal communication skills
- Excellent analytical skills
Preferred Experience
- Delegated Authority Business experience
- Experience with Caresmart (Lloyd’s complaint management system)
- US, UK, Australian or European complaint handling experience
- CII qualification
Company Benefits
- 30 days holiday per calendar year pro rata
- Day off for your birthday
- Hybrid
- Private Health Insurance through AXA
- Income Protection
- Generous pension contribution
- Tech/Bike/EV scheme
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