Tylney Hall Hotel
Conference and Banqueting Assistant
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To ensure the highest standards of service and customer care are maintained. In all aspects of the Conference and Banqueting Department.
Key Responsibilities
To ensure all guests receive the highest level of service at all times and that guests receive a willing and courteous service, always promoting the hotel and its image. To ensure all meeting rooms and functions are set up as per the function list and before the times stated. All rooms to be set to the highest standards. To ensure all coffee and tea breaks are served promptly at the agreed times. To present and serve food and beverages to the highest standards. To have a good knowledge of daily menus and available beverages To be knowledgeable of all hotel facilities and inform and sell these when asked by the customers.
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Hospitality & Service
To provide the highest quality of guest service standards with the aim of exceeding expectations at all times To be an exceptional ambassador for the Elite Group
Business Development
To ensure that you are aware of the hotel facilities and inform and sell these when asked by guests, therefore actively upselling. To take part in all training opportunities made available to you in order to maximise any opportunities for up-selling and improving the business success of your department.
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Communication, Planning & Organisation
To report any defective equipment or general fault to the Conference and Banqueting Manager, Deputy or Supervisor To assist with, prioritise and be proactive in the reduction of breakages in glassware, other equipment and the requirement for disposable goods.
Elite Hotels are committed to Investors in People and as such will endeavour to provide the necessary training and development to ensure that you are equipped to perform your duties to the highest standard.
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