MICE Concierge
Conference and event manager
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Conference & Events Manager
MICE Concierge Ltd – Central Bedfordshire
Full-time, permanent, office based with scope for Hybrid working
MICE Concierge Ltd is a leading event services company based in Central Bedfordshire, specialising in the successful planning and delivery of in-person, virtual, and hybrid events for Associations and Corporate clients.
Our comprehensive service offering includes onsite registration and badging, congress accommodation management, venue sourcing, pre-event registration platforms, conference app production, exhibition management, speaker and abstract management, event websites, and full meeting management.
We work extensively with EventsAir across all our services and we are currently seeking an experienced Conference & Events Manager to join our team on a full-time basis.
The Role
The successful candidate will take the lead with client relationships and manage the end-to-end delivery of the full suite of our event services, ensuring projects are delivered on time, to specification, and in line with agreed quality standards. An essential element of the role is managing and developing strong relationships with clients.
This is an office-based role with hybrid working, available once training has been completed.
Key Responsibilities
- Lead client scoping and discovery meetings, recommending practical solutions aligned with event objectives and budgets.
- Prepare proposals, scopes of work, project plans and tailored costings.
- Build strong client relationships and identify appropriate opportunities for account growth.
- Manage conferences and events from initial brief through to live delivery and post-event review.
- Develop and maintain project plans, budgets, timelines, risk registers and contingency arrangements.
- Coordinate venues, speakers, exhibitors, sponsors, delegates, suppliers and internal teams.
- Manage venue sourcing, contracting, layouts, catering, accommodation, accessibility and delegate flow.
- Build and manage EventsAir registration platforms, event websites, apps, communications and reporting.
- Oversee delegate registration, accommodation, special requirements, check-in and badge production.
- Plan, test and deploy onsite event technology, including kiosks, printers, scanners and networking.
- Coordinate AV and technical partners for live, virtual and hybrid events.
- Lead onsite teams, maintain service standards and resolve operational issues.
- Manage event risks and comply with quality, information-security and data-handling procedures.
- Produce post-event reports, analyse performance and recommend improvements.
- Improve workflows, templates and operating procedures across multiple projects.
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About You
You will be an experienced, proactive and highly organised events professional who thrives in a fast-paced environment and enjoys managing multiple projects simultaneously. You'll have experience of account management and be able to demonstrate exceptional customer service skills. You'll probably have worked with one of the main event tech platforms and if you've got hands on experience of using EventsAir then that would be an advantage.
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Essential experience and skills:
- 2–3 years’ experience project managing in-person and hybrid events
- Account management
- Exceptional customer service in a B2B environment
- Familiarity with EventsAir or other enterprise level event technology platforms is an advantage but not essential.
- Strong project management and organisational skills
- Excellent communication skills and the ability to build strong client and supplier relationships
- Proven time-management, multitasking, and attention-to-detail skills
- Ability to commute to the office (hybrid working considered post-training)
What You Will Get in Return
- The opportunity to work with a leading event services company.
- Working with our wonderful team of event professionals out of our wonderful office in Bedfordshire.
- Supportive and collaborative culture.
- Hands-on experience delivering a wide range of UK and international events.
- Structured onboarding and training with exposure to industry-leading event technology platforms.
- A collaborative team environment where quality and professionalism are valued.
- Hybrid working once training has been successfully completed.
- Opportunities to broaden your skills across registration, accommodation, virtual events, and onsite delivery.
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