The Grand Hotel Birmingham
Conference and Events Sales Coordinator
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Help turn enquiries into events that people remember long after.
As a Conference & Events Co-ordinator, you’ll be the first point of contact for meeting and event enquiries — qualifying leads, building proposals, and converting business in line with the demand calendar. You’ll liaise with clients and colleagues to make sure details are accurate, deadlines are met, and handovers to operations are seamless.
£29,074 per annum + performance based incentives and bonus schemes to boost your earning potential.
Office based role: Mon - Fri
09:00 - 17:30
What The Job Will Involve
- Handle enquiries by phone, email and third-party sites; qualify, quote and follow up to convert
- Create proposals and detailed quotations aligned to the demand calendar and pricing strategy
- Confidently negotiate to win commercially viable business
- Arrange and host show rounds that “wow” and secure bookings
- Collate final details and produce function sheets/BEOs that are clear and accurate
- Lead pre-event communication for high-value/high-profile bookings
- Hand over to operations smoothly and attend post-event debriefs to capture feedback
- Keep the CRM and reports up to date (pipeline, tentative/definite status, conversion, pace)
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What You Will Bring To The Job
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- Experience in a Conference & Events Co-ordinator (or similar) role; hotel experience is a plus
- Strong written and verbal communication; confident with clients and internal stakeholders
- Organised, detail-driven and comfortable juggling multiple deadlines
- Commercial mindset—able to balance guest needs with revenue goals
- Proactive follow-through and a calm approach when it’s busy
If you’re a Conference & Events Co-ordinator who enjoys winning business and getting the details right, apply now and help us deliver standout events.
Benefits
- £29,074 per annum + performance based incentives and bonus to boost your earning potential.
- Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
- Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
- Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- Earn extra cash through our employee referral scheme.
- Free, freshly cooked meals from our chefs, available twice a day across service periods
- Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year!
- We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
- Inclusive multifaith prayer room accessible any time for all team members
- Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- Take advantage of career development opportunities and apprenticeship programmes
- Regular team appreciation events and monthly recognition programmes
- Career development opportunities – including access to nationally recognised, funded apprenticeship programmes
- 28 days holiday each year (increasing annually up to 33 days)
- Venue closure over the Christmas period allowing you time off to enjoy the festive season
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