The Milner York
Conference & Events Operations Manager
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Conference & Events Operations Manager
Oversee the setup, delivery, and breakdown of events across 11 event spaces. Act as the main operational contact during events and resolve any issues that arise. Ensure all departments are fully briefed on event requirements, timelines, room layouts, catering arrangements, and special requests. Identify potential operational challenges and implement solutions in advance of event delivery. Respond promptly and professionally to any operational issues, guest concerns, or last-minute changes. Ensure event spaces are prepared and reset in accordance with venue standards.
Support the smooth delivery of weddings and formal events. Act as Toastmaster when required, making announcements and coordinating key moments throughout the event. Liaise with couples, suppliers, and venue teams to ensure events run according to plan.
Support, supervise, and motivate the Events Team. Supervise event staff and allocate responsibilities effectively. Assist with staff recruitment, onboarding, and training. Deliver training sessions and maintain training records. Ensure team members understand company standards and procedures.
Assist with preparing staff rotas and ensuring appropriate staffing levels for all events. Review and attest employee working hours, ensuring timesheets are accurate and submitted in line with payroll deadlines. Monitor labour costs and staffing efficiency in line with departmental budgets. Support the recruitment, onboarding, and retention of event team members.
Ensure all events are delivered safely and in line with company policies. Promote safe working practices and compliance across the team.
Requirements
- Excellent organisational and planning abilities
- Strong leadership and team management skills
- Outstanding communication and interpersonal skills
- Ability to remain calm and make effective decisions under pressure
- Strong attention to detail and commitment to exceptional service delivery
- Confident public-speaking skills and ability to act as Toastmaster for weddings and formal events
- Experience managing rotas, timesheets, and workforce administration
- Flexibility to work evenings, weekends, and public holidays
- Hospitality or Events Management qualification
- Previous wedding or conference venue experience
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Responsibilities
- Attend regular operations meetings to review upcoming events and discuss operational requirements with internal departments.
- Review event function sheets and client requirements provided by the Sales Team and ensure all operational requirements are in place.
- Oversee event setup, delivery, and breakdown across 11 event spaces
- Act as the main operational contact during events and resolve any issues that arise.
- Ensure all departments are fully briefed on event requirements, timelines, room layouts, catering arrangements, and special requests.
- Identify potential operational challenges and implement solutions in advance of event delivery.
- Respond promptly and professionally to any operational issues, guest concerns, or last-minute changes.
- Ensure event spaces are prepared and reset in accordance with venue standards.
- Support the smooth delivery of weddings and formal events.
- Act as Toastmaster when required, making announcements and coordinating key moments throughout the event.
- Liaise with couples, suppliers, and venue teams to ensure events run according to plan.
- Support, supervise, and motivate the Events Team.
- Supervise event staff and allocate responsibilities effectively.
- Assist with staff recruitment, onboarding, and training.
- Deliver training sessions and maintain training records.
- Ensure team members understand company standards and procedures.
- Assist with preparing staff rotas and ensuring appropriate staffing levels for all events.
- Review and attest employee working hours, ensuring timesheets are accurate and submitted in line with payroll deadlines.
- Monitor labour costs and staffing efficiency in line with departmental budgets.
- Support the recruitment, onboarding, and retention of event team members.
- Ensure all events are delivered safely and in line with company policies.
- Promote safe working practices and compliance across the team.
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Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
About RBH Hospitality Management
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining a people-first culture.
Contact
If at any point throughout our process you require reasonable adjustments, please contact .
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