CGI
Configuration Manager (Service Asset & Configuration Management - SACM)
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Position Description
At CGI, we help some of the UK's most critical organisations operate with confidence by delivering secure, resilient, and well-governed IT services. As a Configuration Manager, you'll play a vital role in ensuring the integrity of service assets and configuration data that underpin business-critical operations. Joining our growing Service Management community, you'll lead the governance and continual improvement of Service Asset & Configuration Management (SACM), working with clients, suppliers, and technical teams to strengthen service quality, compliance, and operational resilience. You'll have the opportunity to influence best practice, drive meaningful improvements, and develop your career in a collaborative environment where your expertise makes a lasting impact.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is hybrid but based from our Bridgend office (3 days a week in office).
Your future duties and responsibilities
As a Configuration Manager, you will lead the delivery and governance of the Service Asset & Configuration Management (SACM) function, ensuring the Configuration Management Database (CMDB) remains accurate, trusted, and aligned to business and operational needs. You'll work across internal teams, customers, and third-party suppliers to establish consistent configuration management practices, maintain robust governance, and support the successful delivery of secure, high-quality services.
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You'll play a key role in driving continual improvement across configuration and asset management processes, strengthening data quality, supporting service transition, and ensuring audit readiness across complex IT and Operational Technology (OT) environments. Your expertise will help enhance operational resilience, support regulatory compliance, and enable informed decision-making through accurate configuration data.
Key responsibilities:
- Lead & Govern the Service Asset & Configuration Management (SACM) function across supported services.
- Maintain & Improve the accuracy, integrity, and maturity of the CMDB.
- Coordinate & Collaborate with customers, delivery teams, and third-party suppliers to ensure consistent SACM practices.
- Drive & Enhance continual improvement initiatives across configuration management and data governance.
- Support & Assure service transition activities through effective configuration control.
- Monitor & Report on CMDB health, configuration compliance, KPIs, and service performance.
- Manage & Validate software and hardware asset information to support operational excellence.
- Assess & Mitigate configuration risks while ensuring compliance with governance frameworks and standards.
- Prepare & Support internal and external audits, regulatory assessments, and compliance activities, including CNI and CAF requirements.
- Champion & Embed best practices in configuration management across federated and multi-supplier environments.
Required Qualifications To Be Successful In This Role
You'll bring proven experience delivering Service Asset & Configuration Management within complex enterprise environments, with a strong understanding of IT service management, governance, and CMDB best practices. You'll be comfortable working across multiple stakeholders and suppliers, using your analytical and organisational skills to drive process improvement, strengthen data quality, and support secure, compliant service delivery.
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Essential qualifications and experience:
- Proven experience managing Service Asset & Configuration Management (SACM) processes.
- Strong knowledge of Configuration Management Database (CMDB) governance and administration.
- Experience working within ITIL service management environments.
- Understanding of software and hardware asset management principles.
- Experience supporting service transition, change, and release processes.
- Strong knowledge of configuration governance, audit, and compliance requirements.
- Experience working across multi-supplier or federated service environments.
- Ability to produce meaningful reports, metrics, and data quality insights.
- Excellent stakeholder management and communication skills.
- Understanding of regulatory frameworks, including Critical National Infrastructure (CNI) and Cyber Assessment Framework (CAF) requirements.
Life at CGI
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
- You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
- Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
- You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
- That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
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