Wrightington, Wigan and Leigh NHS Foundation Trust
Configuration Support Officer
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This post forms part of the Clinical Systems Team, assisting the Clinical Systems Leads in supporting end users in accessing and using multiple clinical systems.
The post holder will take responsibility for providing support to the Clinical Systems Leads for a complete range of systems validation and will contribute significantly to the development of efficient monitoring routines and reporting outputs.
The post holder will support the effective management of user calls allocated to the team for response and resolution, though the use of OpenView; being responsible for user account creation, password resets, basic configuration and allocate second line support to the relevant Clinical Systems Lead where applicable.
Post holder will maintain the Clinical Systems Team Outlook inbox and will respond to users where applicable.
A major aspect of this role is the prioritisation of own workload; helping ensure that all deadlines are met.
Please note that this vacancy may close early if a sufficient number of applications are received. We encourage interested candidates to apply promptly to avoid disappointment.
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Provide Configuration administrative support to the Trust’s informatics programme. Working as an essential part of a wider project team implementing informatics projects across the Trust.
Lead on specific elements of the Configuration Work Plan e.g. communications, Electronic Rotas, System Generated Letters.
First point of contact for enquiries from end users as part of the Configuration Work Plan, supporting and training end users on an ad hoc basis.
Develop, implement and manage the central Configuration library for logging of issues and retrieval of key documentation.
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust is proud to provide high‑quality acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, our staff are central to everything we do — we believe that happy staff make for happy patients, and this ethos underpins our culture and our success.
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We have a strong, recognised track record in staff engagement and in living our values:
- People at the Heart
- Listen and Involve
- Kind and Respectful
- ONE Team
We are committed to placing patients at the heart of every decision and delivering safe, effective care that protects dignity and enhances experience. We seek to recruit people who share our values, our passion for high‑quality care, and our belief in working together as One Team.
At WWL, we recognise the strength that comes from a rich and diverse workforce. We welcome applications from all sections of society and are dedicated to creating an inclusive environment where everyone can thrive.
For further details / informal visits contact:
- Name: Terry Butler
- Job title: Clinical Systems Manager
- Email address: terry.butler@wwl.nhs.uk
- Telephone number: 01942 77 3785
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