Bupa
Connected Care Pathway Coordinator - Bank
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Connected Care Pathway Coordinator - Bank
Cromwell Hospital, High Street Kensington, W8 5ED
Salary: £17 per hour + Fantastic Benefits
Bank position with the expectancy to work 37.5 hours a week
Monday to Friday: Shift Patterns of 9am to 5pm, 9.30am to 5.30pm & 10am to 6pm
About the Role
We make health happen.
As a Specialist Centre Coordinator, you will provide efficient administration and services to Bupa Insurance Specialist Centres at Cromwell Hospital, ensuring that a high-quality service is delivered to patients. You will be fundamental in the day-to-day coordination of Specialist Centres. You will be aware of the Service Level Agreements for each service and make the Development Manager aware of any operational issues which could impact these targets.
Key Responsibilities
- Lead on the coordination of UKI (UK Insurance) Specialist Centres
- Communicate with patients when necessary, ensuring patients are comfortable with next steps in their pathway journey.
- Ensure relevant test results are available for consultant, secretary, and/or MDT (multi-disciplinary team meetings).
- Ensure specialist centre clinics have appropriate access for UKI customers as outlined in agreed SLAs.
- Proactively respond to patient queries when appropriate.
- Be the point of contact for UKI in relation to the day-to-day running of the specialist centres.
- Create and maintain a record of current provision including consultant clinics, radiologist clinics, and triage appointments.
- When relevant, book patient appointments and communicate times to the consultant, radiologist, and patient.
- Be solutions-focused, when issues arise in the coordination of services you will be comfortable in developing processes to improve the patient experience.
- Ensure all processes are documented, work closely with the CNS to ensure SOPs are up to date, ensuring a strong succession plan.
- Support with quarterly KPI submissions to UKI.
- Coordinate the pathways to ensure as much as possible we continue to meet our KPI’s. If there is a risk, then you will be expected to raise this with the Pathway Process Manager in a timely manner.
- Work closely with the MI team to support with data requests relating to specialist centres.
- Help shape new KPI reports, using your experience you will understand the feasibility of certain KPI’s.
- Use your knowledge to set up new processes to allow us to collect KPI’s appropriately.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- Annual leave accrual paid every time you work
- Subsidised staff canteen and coffee shop led by expert caterers.
- Access to preferential rates on Bupa products, such as health assessments, menopause plan, and some dental practices
- Inclusion in the NEST government pension scheme
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our customers, patients, and staff are safe. All employees have a duty to ensure that safeguarding children, young people, and adults at risk is prioritized and acted on appropriately.
Please be advised that the application deadline for this role is the end of Sunday 12 April.
Time Type:
Full time
Job Area:
Administration
Locations:
Cromwell HSK
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location