National Energy System Operator
Connections Operations Support Manager
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Connections Operations Support Manager
Connections Operations Support Manager – National Energy System Operator (NESO)
About the Role
The National Energy System Operator (NESO) is proud to champion ambitious and talented individuals helping transform Great Britain’s energy system into a cleaner and more sustainable future. We’re seeking a Connections Operations Support Manager to lead our newly established team responsible for optimising the end-to-end connections application process.
Key Responsibilities
The Connections Operations Support Manager will ensure the process delivers timely, compliant, and high-quality results aligned with Connections Reform. Core responsibilities include:
- Own and manage the entire connections application lifecycle, providing clarity, consistency, and governance across all phases.
- Develop and maintain robust operational governance frameworks, ensuring process compliance and high-quality delivery.
- Identify efficiencies through automation, workflow optimisation, and manual process reduction.
- Drive enhancements to customer experience, operational efficiency, and data reliability.
Requirements
About You
We’re looking for candidates with:
- Strong operational leadership – Expertise in managing complex, large-scale processes.
- Regulated industry experience ideal, but equivalent regulatory environments considered (structured applications/workflows).
- Data-driven performance improvement skills – leveraging KPIs, analytics, and reporting to drive results.
- Cross-team & offshore management experience.
- Hyper-attentive to detail, particularly data quality and control.
- Stakeholder alignment expertise – translating operational insights into clear, actionable plans.
- Clear communication – ability to explain technical details to diverse audiences.
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At NESO, we empower workforce talent by marketing diversity, inclusion, and authenticity. If you share our passion for this transition but your experience doesn’t precisely align with every requirement, we’ll celebrate your potential. Apply anyway.
What You’ll Gain
- Competitive salary range: £70,000–£80,000 (performance-dependent).
- Annual Bonus: Up to 15% of salary for stretch performance.
- 28 days standard holiday + flexible bank holiday/trading scheme.
- Doubled-pension match package (currently capped at 12% company contribution).
Benefits
NESO’s flexible benefits include:
- Happy Haul awards (Flexible Bank Holidays / Holiday Trading)
- Birthday day off (paid annual allowance)
- Cycle to work scheme, retail & gym discounts
- Health protection (Private Medical, Critical Illness, Personal Accident Insurance)
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About Us
We’re driving GB’s energy transformation – as the whole-system operator for electricity, gas, hydrogen – we tackle climate change with impartial, regulated transparency. NESO is your opportunity to shape a sustainable, secure, affordable energy future.
Our Core Purpose
- Translate GB’s decarbonisation into irreversible change.
- Now we’ll match CE into carbon-free short-term operation on pure renewables supply (dependent on market feasibility).
- Shape electric power system by 2030 with expert guidance for Government.
- Operate independently, professionally regulated, and focused on public benefit.
We Embrace Together:
- Diversity of thought and experience.
- Open-inclusivity and equal opportunity to excel.
- A future built on enduring trust.
Practical Information
- Role closes: 23:59, [signdate], but submit early as offers may close before.
- Interviews: Scheduled w/c 3 August 2026.
- Careers highlight: People from all backgrounds are encouraged.
- Workforce vision: Build a team reflecting GB’s diversity, fostering respect and potential.
Join our energy transformation. Because your passion resolves to tomorrow.
Your energy. Our future. Together. ✿
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