National Energy System Operator
Connections Operations Support Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Connections Operations Support Manager
Connections Operations Support Manager
National Energy System Operator (NESO)
NESO recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.
Due to continuous growth, we are looking for a Connections Operations Support Manager to join our team.
About the Role
The Connections Operations Support Manager will lead the newly established Connections Operations Support team, responsible for:
- Ensuring the effective operation of the end-to-end connections application process
- Delivering high-quality, timely, and compliant results aligned to Connections Reform
Key Accountabilities
- Own and manage the end-to-end connections application process, ensuring:
- Clarity, consistency, and governance across all stages
- Strong operational governance, including process compliance and quality assurance
- Identify opportunities to:
- Streamline processes
- Improve automation
- Reduce manual handling
- Drive improvements that enhance:
- Customer experience
- Efficiency
- Data reliability
About You
IBefore applying, please review our detailed requirements. This role caters to candidates with a mix of experience, as we believe potential comes in many forms. Don’t rush to rule yourself out if not all criteria match —qualifications can be developed within roles.
Essential Experience & Skills:
- Strong operational leadership skills to manage complex processes at scale
- Experience of running structured application or workflow processes, ideally in a regulated environment
- Proven track record of driving performance using data, KPIs, and reporting
- Experience of managing or collaborating with offshore / remote teams
- Exceptional attention to detail with a strong focus on data quality and process control
- Ability to operate across multiple stakeholders and drive alignment in complex environments
- Strong communication skills, capable of translating operational insights into clear actions
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
“Don’t meet every requirement?” don’t let that deter you. NESO is committed to diversity and inclusion, ensuring people of all backgrounds have an opportunity to thrive and contribute their unique perspective. Your experience—applied with enthusiasm—could be everything we are looking for.
What You’ll Get
- Competitive salary: £70,000 - £80,000, dependent on experience and capability
- Performance-related bonus: Up to 15% of salary for exceptional performance
- 28 days annual leave as standard
- Contributory pension scheme: NESO doubles your contribution up to a 12% company limit
- Flexible benefits, including:
- Flexible bank holidays and holiday trading
- Additional birthday day off
- Cycle-to-work scheme
- Retail and gym discounts
- Private medical insurance, critical illness insurance, and personal accident insurance
About NESO
At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain’s energy future. We:
- Operate the world’s fastest decarbonising electricity system, aiming for a short carbon-free running period this year (if the market supplies negligible or zero-carbon energy exclusively).
- Provide expert guidance to the government to deliver a clean power system by 2030
- Are an independent, expert public corporation since transitioning from the Electricity System Operator (ESO) in autumn 2024, covering a whole-system view across electricity, gas, and hydrogen
- Operate independently, transparently, always putting energy users' interests first—licensed and regulated by Ofgem
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Licensed and regulated by Ofgem, NESO makes decisions that balance:
- Sustainability
- Affordability
- Security
With a focus on system-wide benefit, long-term outcomes, and public value.
Join and be part of the energy transformation. Your energy. Our future. Together.
Application Notes
Closing Date & Candidates
This role closes at 23:59 on the date advertised. While we appreciate you submitting early, some internal variations may exist. Applicants will be invited for interviews during the week commencing 3rd August 2026.
NESO values diverse perspectives and encourages you to apply even if you don’t perceive all criteria matching. Our inclusive recruitment process will give everyone the opportunity to showcase their potential.
We celebrate difference and welcome diverse applications—- all are considered against the capabilities required. At NESO, you won’t just bring talent; you will thrive** in a workplace committed to representing the communities we serve and supporting your full potential.
#LI-MM1
“You don’t have to hit every requirement perfectly—we value your ability, talent, and unique contributions.”
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location