Marks and Spencer
Connectivity Capacity & Demand Manager
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About the Role
As part of M&S Digital & Tech, you'll own the end-to-end view of demand, capacity, prioritisation and delivery readiness across the Connectivity team. You'll help ensure demand for connectivity services, projects and change is understood early, translated into resource and technology requirements, and balanced against available capacity.
Working closely with engineering, service, architecture, security, delivery and supplier teams, you'll provide the insight, governance and forward planning needed to support strategic priorities, reduce delivery bottlenecks and maintain service stability.
What's in it for you?
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special:
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
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What you'll do
- Lead the management of the Connectivity demand pipeline, ensuring demand is captured, assessed, sized and prioritised consistently.
- Develop short-, medium- and long-term capacity plans covering people, partners, skills, technology and operational constraints.
- Balance demand against available capacity, providing clear recommendations on priorities, sequencing, risks and trade-offs.
- Coordinate governance forums, reporting and forecasting to provide visibility of delivery readiness, resource requirements, utilisation and potential bottlenecks.
- Partner with teams across Connectivity, Architecture, Security, Service Management, PMO, Delivery and Finance to improve planning maturity, decision-making and delivery effectiveness.
Who you are
- Experience in demand management, capacity planning, resource forecasting or portfolio planning within technology environments.
- Able to analyse complex data, create forecasts and turn insights into practical recommendations.
- Comfortable producing executive-level reporting, dashboards and management information.
- Strong stakeholder management, communication and facilitation skills, with the ability to work across cross-functional teams.
- You bring a good understanding of service management principles, commercial considerations and the relationship between demand, capacity, cost and business value. Experience in connectivity, infrastructure or large-scale enterprise environments would be beneficial.
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Everyone's welcome
We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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