Consultant

🧭 Navigating the position: Consultant

We’re looking for a highly motivated individual to join our Professional Services Team as a Consulting Specialist focused on Fleet Solutions (TM Master). This role is ideal for someone with a background in technical support or service delivery, who is confident handling complex issues, driving process improvements, and delivering high-impact results.

If you're eager to grow in a customer-facing role, thrive in a collaborative environment, and want to make a real impact this could be the perfect opportunity.

Key Responsibilities

• Deliver consulting services to clients, focusing on service delivery excellence and process optimization.
• Act as the subject matter expert for the TM Master product, offering guidance and support to customers.
• Lead or support implementation processes, including setup, configuration, and user training.
• Run engaging workshops and training sessions to onboard and empower end users across global locations.
• In-person collaboration with our base of clients globally to provide onsite guidance and best practices to meet the clients needs.
• Collaborate with internal stakeholders (Support, PMO, Development) to coordinate delivery and resolve issues.
• Handle complex technical or functional problems during implementation with professionalism and urgency.
• Identify improvement opportunities and recommend system or process changes to increase efficiency.
• Ensure timely and structured completion of all assigned tasks and projects.
• Stay current with product updates and industry trends to support ongoing personal and professional development.

Skills, Knowledge and Expertise

• Experience working with databases on-premises and/or cloud-based environments such as MSSQL, SQL Azure MySQL etc. Microsoft Accredited or Industry recognized qualification for Microsoft SQL server will be preferred.
• Good understanding on how data management, cleansing and query optimisation influences pipeline and data model design.
• Experience using cloud technologies.
• Demonstrably strong problem-solving skills to help design and implement solutions to data problems. Highly numerate and logical.
• Understand and create Excel scripts for database mass updates.
• Ability to clearly communicate and present outputs to stakeholders.
• Experience of working in fast-paced environments to strict deadlines.
• Team player and can communicate effectively to technical and non-technical colleagues.
• Passionate about continuous improvement, collaboration and knowledge sharing.
• The ability to manage time, prioritise tasks, self-review your work and produce deliverables of a high quality under tight client deadlines in time-pressured environments.

Good to have:

• Experience of using project tracking and reporting system Monday, Zendesk.
• Good command of the English language written and oral.
• Maritime sector experience.
• Good understanding of networking and mail protocols.
• Experience in software training delivery.

Benefits

• Private medical insurance
• Matching pension contribution up to 5%
• BUPA cash plan (to fund out of pocket medical costs) and Employee Assistance Programme (EAP)
• Life assurance
• Further Benefits:
  • We operate a remote working environment
  • Enable internal mobility by posting all vacancies on our internal job board
  • We offer a referral fee
  • Provide a culture of continuous development and growth