Compass International Holdings
Consultant International Relocation
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International Relocation Co-ordinator (Remote Working, in the UK)
Department
International Assignment Services
Reports To
Client Services Manager
About Cartus
Cartus is a global trusted industry leader, guiding clients through thousands of corporate relocation programs—whether large, small, unique, or complex. For over 60 years, Cartus has helped relocating employees and their families adapt to new homes, communities, and experiences. We achieve this through an unwavering commitment to listening and delivering services, solutions, and expertise that align with individual needs and company requirements worldwide.
Our Winning Behaviours
- Obsess About Growth
- Always Find A Better Way
- Relentlessly Focus On Talent
- Achieve Exceptional Results
These values underpin everything we do and shape our business culture. Our success is driven by the passion and energy of our diverse team members.
About the Role
Due to continued growth and expansion, Cartus seeks enthusiastic customer service professionals to excel in a dynamic and fast-paced remote environment. This role offers compelling benefits and long-term career development, ensuring variety with no two days alike—each presenting fresh challenges while delivering exceptional customer service.
In this remote position (with occasional travel to the Swindon Hub), you will:
- Work from home with virtual onboarding and training.
- Serve as the primary point of contact and owner of the relocation process for assignees, overseeing it from start to finish.
- Operate in a busy environment, coordinating all aspects of international relocation across multiple clients.
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Key Responsibilities
- Act as the single point of contact and coordinator for every phase of the international relocation process, ensuring professional, empathetic, and culturally sensitive delivery.
- Manage and execute all relocation services based on individual client policies.
- Build long-term customer relationships while ensuring exceptional service delivery in a timely manner.
- Maintain internal and external relationships, prioritising clarity and efficiency.
- Take full responsibility for the relocation process, demonstrating deep knowledge of services and products.
While structured underpinning processes provide guidance, flexibility is required to think creatively and adapt independently.
About You
Experience in global mobility is advantageous but not essential—our market-leading training will upskill you across all areas of relocation.
This role demands professional-level thinking, flexibility, and adaptability. A key requirement is 2–3 years’ experience in roles requiring:
- Strong customer service and coordination/project management skills.
- Ability to manage high volumes of work and workloads in a fast-paced environment.
- Multi-tasking, organisational excellence, and accuracy—with a process-driven mindset.
- Independence and initiative, as this is primarily a remote role.
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The ideal candidate should:
- Have international travel or living experience.
- Excel in customer service.
- Possess a strong project coordination background.
Why Join Us?
As a Cartus employee, you’ll become part of a diverse, supportive, and innovative global company. Our commitment to diversity, inclusion, and equality fosters an open and engaging environment, while wellbeing and professional growth initiatives support employees at every level.
Benefits include:
- Extensive new hire training
- Full IT equipment provision
- Reward & Recognition programmes
- 23 days’ holiday (plus bank holidays)
- Extra days off on birthdays and Christmas Eve
- Private Medical Scheme
- Long Term Sickness insurance
- Pension Scheme
- Life Insurance
- Access to Employee Discount Platforms
- Wellbeing initiatives
- Employee Resource Groups
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