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Consultant - User Researcher
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Consultant/Senior Consultant – User Researcher £46,000 – £55,000/£60,000-£70,000 London, Newcastle, Glasgow & Manchester | Permanent Must be either eligible for or already hold an active Security Clearance
We are working with a leading transformation consultancy that helps organisations embrace innovation, modernise digital services, and create better experiences for their users. By combining strategy, technology, design, and data-led thinking, our client partners with major public and private sector organisations to solve complex challenges and deliver impactful digital outcomes.
As part of a growing digital and experience design community, the User Researcher will join a collaborative environment focused on user-centred design, problem solving, accessibility, and service transformation. You’ll work alongside Product Managers, Designers, Developers, and other researchers to shape services that genuinely improve the way people interact with digital products.
Role Highlights – Plan and deliver qualitative and quantitative user research across multiple product phases – Conduct interviews, usability testing, concept validation, diary studies, and observational research – Collaborate with multidisciplinary agile teams to shape accessible, user-centred services – Translate research findings into actionable insights that influence design and product strategy – Support inclusive research practices and advocate for accessibility throughout delivery
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You Will Need – Proven experience leading end-to-end user research within agile environments – Strong understanding of behavioural and attitudinal research methodologies – Experience working with GDS standards and user-centred design principles – Excellent communication, facilitation, stakeholder engagement, and storytelling skills – Active SC Clearance or eligibility to obtain clearance
What’s In It For You? – Competitive salary with fast progression routes – Work that matters — influence services used nationwide – Permanent role in a growing consultancy with bold ambitions – Four UK base locations to choose from – A culture that values creativity, inclusivity, and impact
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This User Researcher opportunity is ideal for someone who enjoys solving real user problems, influencing service design through research, and working within highly collaborative delivery teams. You’ll have the chance to work across a variety of projects, contribute to the growth of the wider design capability, and help organisations create more accessible and effective digital services.
Apply today to grow your career with a forward-thinking employer committed to equal opportunity.
Due to a high number of applicants, we are only able to respond to successful candidates.
We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
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