Barclays
Consumer Duty Embedment Manager
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Consumer Duty Embedment Manager – Barclays
Purpose of the Role
To manage and develop existing and new products/services, embed Consumer Duty frameworks, and drive outcomes aligned with FCA regulation. Key responsibilities include:
- Developing, owning, and delivering product strategy, governance, and commercial execution
- Managing customer and colleague journeys to ensure fair, high-quality outcomes
- Collaborating across teams to translate regulatory compliance into actionable initiatives
- Championing a data-driven and customer-centric approach
Core Accountabilities
Product & Strategy Leadership
- Design tailored customer-centric strategies that meet Barclays’ regulatory obligations
- Act as a Subject Matter Expert (SME) for Consumers Duty, advising stakeholders on compliance and outcomes
- Develop clear business models, commercial frameworks, and enhancement strategies
Regulatory & Risk Compliance
- Assess technical feasibility, legal, and risk considerations for new products/services
- Monitor FCA Consumer Duty requirements, ensuring alignment in all decisions
Execution & Assurance
- Lead launch plans (go-live timelines, communications, rollouts)
- Monitor KPIs such as customer satisfaction, adoption rates, complaints, and revenue impact
- Drive continuous improvement through user testing, beta programmes, and feedback integration
Data & Decision-Making
- Analyse internal/external data to identify trends, gaps, and opportunities for refinement
- Work with stakeholders to align measurement frameworks with regulatory expectations
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Expectations for Assistant Vice President Role
Leadership & Team Management
- Decision-making: Influence strategy, policy development, and operational improvements
- Cross-functional collaboration: Partner with business divisions, governance teams, and frontline leaders
- Performance leadership: Set objectives, coach teams, and own reward outcomes
- Stakeholder management: Drive collaboration andIALIGNMENT
LEAD Behaviours (if leadership role)
Lead with:
- Listen & Be Authentic (engage openly with diverse perspectives)
- Energise & Inspire (encourage team motivation)
- Align Across the Enterprise (ensure cohesion between teams/units)
- Develop Others (mentor colleagues for growth)
For Individual Contributors
- Lead cross-functional assignments and guide complexity resolution
- Identify innovative solutions through collaboration with specialists
Key Requirements
Critical Competencies
✄ Outcome-Focused: Proven ability to establish Outcome Monitoring (OM) frameworks and metrics ✄ Analytical Problem-Solving: Strong data interpretation to derive actionable recommendations ✄ Influencer Mindset: Experience convincing senior stakeholders to progress projects
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Preferred Skills
📌 Regulatory Mastery: FCA Consumer Duty knowledge/education (્રCCS/lVE diplomas) 📌 Stakeholder Influence: Ability to articulate complex topics clearly at all levels 📌 Programme Delivery: Experience managing multi-stage projects 📌 Risk & Controls Style: Understanding of governance structures and escalation mechanics
Assessment Criteria
Skills tested:
- Risk/Controls (monitoring risk, strengthening governance)
- Change/Transformation (driving change adoption)
- Business Acumen & Strategic Thinking (aligning outcomes with Barclays’ goals)
- Digital/Technology (leveraging tools for analysis/automation)
- Job-Specific (Consumer Duty) (compliance mapping, outcome monitoring)
Location Flexibility
Based in London, Glasgow, or Northampton.
Our Offer at Barclays
Work Culture: Barclays’ #1 Top Workplace environment—comprised of:
- Culture & Values: Respect, Integrity, Service, Excellence, Stewardship
- Barclays Mindset: Empower → Challenge → Drive
- Well-being Initiatives: Flexible working, sustainability commitments
- Career Growth: Recognition programs, global opportunities
Be part of a team that thrives on collaboration and drives lasting impact.
(Roles require compliance with Barclays’ values and policies—click [brand] for legal/HR references.)*
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