Anglian Water Services
Consumption Leader
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Salary Circa £60,000 depending on skills and experience
12m Secondment, Full time, 37 hours with flexibility for part time
Location: Lincoln/Huntingdon/Peterborough with travel
Flexible working based in office and also at home
Want a role where your work genuinely helps protect water for future generations?
We’re looking for a Consumption Leader to shape how customers use water, influence behaviour at scale, and deliver meaningful change across our region.
This is a senior leadership role within our Billing, Collections & Consumption team, with real ownership of water-saving strategies, customer engagement programmes and regulatory outcomes.
What you’ll be doing
You’ll lead the strategic direction and delivery of behaviour-change initiatives that support key performance commitments (PCC and CMEX), ensuring customers are engaged, informed and motivated to use water wisely.
That means:
- Designing and delivering customer engagement and behaviour-change strategies
- Working closely with regulators and external partners (EA, Ofwat, Defra and industry groups)
- Shaping and delivering plans within the Water Resources Management Plan (WRMP) and AMP programmes
- Leading water-saving initiatives including smart meter consumption journeys, customer side leakage and smart devices
- Managing and inspiring Consumption Project Managers to deliver joined-up, customer-first outcomes
- Using insight and segmentation to tailor messages that genuinely resonate
- Collaborating with Communications, Operations and Customer Services to deliver consistent, impactful messaging
- Use data to drive performance and enhance digital customer journeys
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Leadership & culture
You’ll lead with purpose — creating a positive, inclusive and safe environment where people can do their best work. Health, safety and wellbeing sit at the heart of everything we do, and you’ll actively role-model our ‘Safer Every Day’ culture.
What we’re looking for
You’ll bring:
- Strong experience in water or energy efficiency, consumption or resource management
- Proven leadership in delivering programmes or projects at scale
- The ability to influence a wide range of internal and external stakeholders
- Excellent communication skills — from community conversations to regulatory reporting
- Tenacity, creativity and a passion for driving meaningful behaviour change
- A degree (or equivalent experience) and a natural curiosity for what works best for customers
We invest in our people
As a valued employee, you’ll be entitled to:
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- Personal private health care
- Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%
- 24-hour Virtual GP service for you and your household
- 26 days annual leave – rising with length of service and the ability to buy more
- Life assurance (up to 8 x salary)
- Personal accident cover (up to 5 x salary)
- Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay
- Bonus scheme
- Flexible benefits and working culture to support your wellbeing and lifestyle.
Inclusion at Anglian Water
Inclusion is for everyone. We’re an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnic origin, nationality, religion or belief, age, sexual orientation, disability status or any other protected characteristic.
We recruit and develop our people based on merit and their passion for creating better outcomes for customers—and we’re committed to creating an environment where everyone feels they belong.
Closing Date: 30/07/26
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