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Contact advisor
Contact Advisor – Army Careers Recruitment Support – Fixed Term
Job Title
Contact Advisor – Fixed Term (until 31st March 2027)
About the Role
Be part of an inclusive team helping people realise their potential by joining the British Army. If you thrive in roles that empower others—answering queries, guiding decisions, and delivering a first-class experience—this is your opportunity to make a meaningful difference every day.
Working 37.5 hours per week onsite at Capita’s Upavon, Wiltshire office, you’ll have access to hands-on support, in-person training, and the chance to build lasting working relationships in a collaborative environment.
Don’t Just Take Our Word For It
"Recruiting tomorrow’s Army today—be the best to support the best!"
We’re Capita Recruiting Partnering Project (RPP), driving transformation in army recruitment. Our mission? To ensure joining the military isn’t daunting or confusing, but rather an inspiring, transparent, and straightforward process for every candidate—whether joining the Regular Army or Reserves.
Your Responsibilities
As a Contact Advisor, you’ll play a central role in guiding candidates towards their dream Army career. Duties include:
Customer Engagement
- Answer inbound calls from individuals taking their first steps into Army careers
- Respond to enquiries via online webchat, providing swift and accurate support
- Clearly explain the recruitment process, army life, and next steps in an empathetic and reassuring way
Internal & Operational Support
- Maintain accurate candidate records on our internal systems
- Escalate complex queries to senior staff when needed
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Team Collaboration
- Contribute to a positive, inclusive workspace
- Support colleagues and help shape a customer-first culture
Who Are We Looking For?
Essential Skills & Experience
✅ Customer service proficiency (phone or in-person) in a fast-paced environment ✅ Confidence navigating Microsoft Office and adapting to new systems quickly ✅ Ability to work flexibly between 8.15am and 7.00pm, including shift-based availability ✅ Stronglisteningand communicationskills—with accuracy in note-taking to assist candidates ✅ Both independent problem-solving and teamwork to deliver a seamless service
Key Personal Qualities
✨ Empathetic approach: Putting peoples’ needs first and demonstrating patience ✨ Professionalism & adaptability: Handling evolving enquiries with resilience ✨ Inclusive mindset: Embracing diversity and promoting equality at every stage of the process
Desirable Experience
- Prior familiarity with Army recruitment pathways, though not mandatory
The Benefits of Joining Us
Plenty of career opportunities, flexibility, and the chance to make a real impact. Here’s why your future is brighter here:
Core Perks
💰 £25,155 salary 🧺 23 days holiday (rising to 27 days with potential to buy extra leave) 👨💻 One paid volunteering day per year—supporting a cause close to your heart 📈 Pension & life assurance to plan your financial future 🚴♀️ Cycle-to-work scheme for sustainable commutes
Flexible Benefits & Wellbeing
🎁 Choice of voluntary benefits—from retail discounts to wellbeing support, travel, and tech upgrades 🤝 Inclusive network groups celebrating diversity and fostering belonging
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Work Environment Essentials
☕ Onsite facilities—secure parking, canteen meals, and shop options 📚 Training & career growth—from hire to promotion, with progression opportunities 👥 Energised onsite team—experienced collaborators willing to help you excel
Our Values: How You’ll Thrive With Us
- 🤝 Customer first, always – Delivering exceptional service
- 🧠 Fearless innovation – Bringing fresh ideas to recruitment
- 💙 Achieve together – Lifting colleagues and candidates up
- 💫 Everyone is valued – Celebrating uniqueness and progress
About Capita
We believe careers are built on purpose, innovation, and opportunity. At Capita, you’ll join a group of 8,500+ talent-driven professionals transforming critical services across 8 countries.
From UK defence to corporate contracts in Europe, we’re shaping efficient, people-centred workplace experiences—always with technology at our core.
Ready to Join?
👉 Apply now! (Link to application)
Support at Every Stage
**Need equal opportunities assistance | adjustments or support during the hiring process?
We’re here for you!
- Contact Adjustments: Email reasonableadjustments@capita.com or call 07784 237318
- Basic recruitment queries: Email the Capita Public Sector Careers Team at CPScareers@capita.com
Location & Contract
📍 Onsite at Upavon, United Kingdom ⏰ Full-time (fixed term until 31 March 2027)
(Internal ID: <not provided>)
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