Nisbets
Contact Centre Advisor
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Nisbets Customer Service / Contact Centre Advisor – Vacancy Starts 13th April 2026
Normal Working Hours: Monday–Friday, 8:15 AM–5:00 PM Hybrid working available after settling in period.
About The Role
Join an award-winning contact centre team—Best Contact Centre of the Year (South West Region, 2023).
As a Customer Service Advisor, you’ll thrive in a fast-paced, fun, and rewarding environment where we prioritise your growth. Handle diverse daily calls while receiving full training and support to excel. Opportunities abound for internal development: progress from Customer Service Advisor to Team Leader and beyond. One in five promotions comes from within our team!
Your responsibilities will include:
- Dealing efficiently with customer service queries via phone, QMS, email, or webchat, ensuring satisfaction.
- Collaborating across departments to build strong business relationships.
- Developing product knowledge to assist with technical issues.
- Staying updated on marketing and promotions.
- Accurately recording all transactions and conversations in our system.
- Handling first-line complaints and additional customer service activities.
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What You’ll Need
You must demonstrate:
- Exceptional verbal and written communication skills
- Active listening and empathy
- Patience and composure in high-pressure situations
- Strong interpersonal skills
- Attention to detail
While previous customer service experience is desirable, it is not essential—we offer full training.
Why Choose Nisbets?
Benefits include:
- Flexible hours (8:15 AM–5:00 PM, no weekend work) with hybrid work arrangements after training.
- Competitive salary: £25,349 (£12.58/hour) rising to £26,175 (£12.99/hour) after meeting performance targets.
- Performance-related bonus (up to 3% of salary annually).
- 37 days holiday per year (25-day minimum + birthday off), with the option to earn extra 4 holiday days or cash bonus.
- Heavily subsidised canteen with on-site dining options.
- Discounts and cashback across thousands of retailers.
- Discounts on Nisbets products (up to 60% off on own-brand items).
- 24/7 Employee Assistance Programme (EAP) for confidential advice.
- Continuous learning via our online training platform, with industry-recognised qualification opportunities.
- Liftshare scheme to reduce commute costs and carbon footprint.
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We’re committed to equality of opportunity and welcome reasonable adjustments for interviews or applications. If you require assistance, please inform us.
About Us
From a small operation in 1983 to the UK’s leading retailer—Nisbets thrives on ambition. We’re a family-owned business focused on:
- Customer-first mindset—striving for excellence in culinary service.
- Ethical trade practices and transparency.
- Environmental sustainability and innovation.
We seek passionate, ambition-driven team members who want to grow and innovate. If you’re ready to push boundaries in a collaborative, high-impact environment, Nisbets is your next step.
Apply today and help shape our next milestone!
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